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About the Role
We are seeking a detail-oriented Product Quality Lead to represent customers within our delivery process and act as the liaison with customer QA teams. You will own the test strategy throughout the development cycle and perform hands-on testing. This role requires a blend of business and technical expertise, ideal for someone with a background in lending, banking, or investments who is curious about technology.
Responsibilities
- Review requirements, technical designs, and test cases, providing feedback on ambiguity, testability, or alignment with customer operations.
- Define and own the overall test strategy, including scope, stages, personnel, and evidence delivery.
- Collaborate with product, engineering, QA, DevOps, and customer support to identify quality issues early.
- Write and execute test cases, preparing and maintaining realistic test data.
- Validate fixes and perform regression testing before releases.
- Define and implement quality processes, including defect management and release sign-off.
- Serve as the primary contact for customer QA teams during UAT and implementation.
- Triage defects with customers and internal teams, assessing severity and ensuring resolution.
- Incorporate customer perspectives into solutioning and design discussions.
Requirements
- 3+ years in lending, banking, or investment software, in a product owner, BA, BSA, or QA analyst role.
- Domain knowledge in commercial or consumer lending, credit, deposits, or investment operations.
- Direct client-facing experience, including handling customer dissatisfaction.
- Strong written communication skills for defect write-ups, test evidence, and customer-facing status reports.
- Ability to coordinate across teams without direct authority and influence process adoption.
- Experience defining or significantly improving quality or delivery processes.
- Proficiency in querying databases with SQL for verification, defect investigation, or test data creation.
- Startup or small-company experience with end-to-end quality ownership is preferred.
- Experience using AI tools for test case generation, requirement summarization, or defect analysis is preferred.
- Experience with Linear, Jira, Confluence, or similar tools is preferred.
Skills
- SQL
- Written communication
- Coordination
- Process definition
- Defect triage
- Test strategy development
- Hands-on testing
- Requirements review
- Technical design review
- Test case creation and execution
- Test data management
- Regression testing
- Quality process implementation
- Customer interaction
- AI tools usage
Location
- Toronto
Work Type
- Full-time
Experience Level
- 3+ years
Salary/Compensations
- $80,000 - $110,000 per year
Benefits
- Flexible PTO policies
About the Company
- At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees.
- Join us and make an impact while growing your career at Supernova!