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About the Role
As a Retail & Restaurant Supervisor, you’ll support store leadership in driving daily operations, leading the team, and delivering an outstanding guest experience. You’ll play a key role in maintaining high standards, supporting team development, and ensuring smooth store operations.
Responsibilities
- Support the General Manager in overseeing daily store operations
- Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
- Ensure high standards of cleanliness, food safety, and brand presentation
- Monitor sales and labor to help meet business goals
- Serve as the point of contact during manager absences
- Model exceptional customer service and resolve escalated guest concerns
- Maintain product knowledge, including ingredients and allergen awareness
- Create a welcoming, inclusive environment for all guests
- Help with scheduling, training, and onboarding new team members
- Coach and support team members to drive performance and engagement
- Partner with management on employee relations matters as needed
- Use POS systems (such as MICROS) to manage transactions and reporting
- Communicate effectively with internal teams (HR, payroll, IT, etc.)
- Support inventory, merchandising, and operational processes
Requirements
- Must be 18 years or older
- High school diploma or equivalent preferred
- Ability to stand for extended periods and move throughout the store
- Ability to occasionally lift and carry up to 50 pounds
- May require occasional travel to other store locations
Skills
- Previous experience in retail, restaurant, or hospitality environments
- Prior leadership or supervisory experience preferred
- Strong communication and team-building skills
- Ability to stay organized and manage multiple priorities
- Comfort working in a fast-paced environment
- Familiarity with POS systems is a plus
Work Type
- Flexible scheduling based on business needs
- Shifts may begin/end up to 2 hours before or after store hours for opening/closing responsibilities
- Availability for evenings, weekends, and holidays is required
Experience Level
- Prior leadership or supervisory experience preferred
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- Starting at $22.61 - $23.61/hr + tips
Benefits
- Holiday Pay at 1.5x
- Quarterly bonus opportunities
- PTO accrual from day 1
- 50% employee discount
- Free sundae or shake every shift
About the Company
- You’ll be part of a team that values collaboration, growth, and creating memorable experiences for every guest—while building leadership skills that can take your career further.
Equal Opportunity
- We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.