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About the Role

The Program Director oversees the management and operations of the facility, ensuring residents receive services that promote independence and stabilization in a safe, healthy, and culturally sensitive environment. This role ensures the facility is compliant with all applicable codes, maintains adequate staffing, and submits all required documentation on schedule.

Responsibilities

Ensure residents receive quality and appropriate services per organizational principles and program requirements.
Ensure the Social Service unit executes residential services properly and on schedule, including intakes, assessments, room inspections, case management, service coordination, advocacy, workshop facilitation, and discharge planning.
Ensure direct and coordinated residential services comprehensively address health and nutrition, mental health, immigration, citizenship, legal, education, vocation, employment, income, English language acquisition, cultural adaptation, trauma recovery, and other human issues and social needs.
Develop and maintain a resource network of external providers and organizations.
Ensure compliance with funding contracts, partnership and service agreements, and all applicable laws, rules, and regulations.
Ensure program and contractual deliverables are met.
Evaluate program performance and productivity outcomes and develop enhancement strategies.
Ensure CHI program KPIs are aligned with metrics and deliverables.
Update and maintain Policy and Procedure manuals in compliance with DHS shelter operations guidance and CHI policies.
Disseminate and enforce policies and procedures to all site staff.
Assist with procurement and contract administration activities.
Ensure proper and timely follow-up for Priority 1 and 2 incidents with clients, and timely reporting.
Ensure staff are properly trained and certified per OTDA and DHS rules.
Ensure site staff adheres to CHI code of conduct and abides by contractual, city, state, and federal rules and regulations.
Ensure facility is code compliant with HPD, DOB, DHS, DOHMH, and OTDA.
Ensure facility is staffed per OTDA and DHS rules, including 24/7 on-site security.
Ensure a safe, clean, and healthy residential environment for residents and staff.
Ensure facility maintenance practices meet COVID standards and are consistent with OTDA, DHS, DOHMH, and US OMH guidelines.
Ensure facility is sufficiently equipped, stocked, and staffed for daily meals, cleaning, and services.
Ensure transportation services for residents are always available for appointments and emergencies.
Conduct 1 to 1 meetings with team members and update performance goals in Paycom.
Troubleshoot difficult resident cases and intervene in special needs cases.
Document interactions and communications with residents in CARES and AWARDS.
Perform other duties as assigned.

Requirements

Master’s Degree in Social Work or similar field required.
Combination of five years of experience in social services with at least three years of supervisory experience in social work or human services, program administration, and facilities management.
Experience with immigrants and immigration issues prioritized.
In lieu of a Master's degree, a candidate must have a bachelor's degree in human services in addition to 5+ years of supervisory experience in human services.
Professional and impeccable verbal and written communication skills.
Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
Professional and expert competency in MS Word, Excel, Outlook, and the internet.
Experience with CARES, HOME, CAPS, and AWARDS prioritized.
Ability to develop and manage program budgets.
Ability to make unit visits (walk distances, climb stairs, etc.).
Ability to prioritize, make appropriate decisions and judgment calls.
Extensive experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.
Extensive experience managing and developing complex programs, and performance management and improvement.
Extensive experience with contract administration and compliance management.
Strong negotiation and collaboration skills with government entities, funders, community leaders, and businesses.
Ability to build and sustain partnerships with external service providers and community-based organizations.

Skills

Social Work
Human Services
Program Administration
Facilities Management
Immigrant Services
Verbal Communication
Written Communication
MS Word
MS Excel
MS Outlook
Internet Proficiency
Budget Management
Working with Homeless Individuals
Mental Health Support
Substance Use Support
Program Development
Performance Management
Contract Administration
Compliance Management
Negotiation
Collaboration
Partnership Building

Location

NYC- NY 32 - New York, NY
Midtown Manhattan

Work Type

Full Time
24/7 on call responsibility

Experience Level

5 years of experience in social services
3 years of supervisory experience
5+ years of supervisory experience in human services (if no Master's)

Education Level

Master’s Degree in Social Work or similar field
Bachelor's degree in human services (in lieu of Master's)

Salary/Compensations

$105,000.00 - $105,000.00
$105,000.00 annual salary

Benefits

Generous Paid time off
Personal and Sick Days
Health insurance and health reimbursement account
Dental and vision plans
Flexible spending account
AFLAC supplemental insurance
Dependent Care Spending Account
Commuter Transit and Parking Account
Working Advantage- Employee Perks
401(k) retirement plan
Life insurance
Employee Assistance Program
Monthly trainings and career development plans

About the Company

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.
CHI employs a team of hard-working, compassionate people who want to give back to others in their community.

Equal Opportunity

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.