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About the Role
The Staff Artificial Intelligence Operations Engineer will implement, optimize, and support AI/ML-enabled operational capabilities to enhance the reliability, performance, and efficiency of Technology Operations. This role focuses on leveraging AI Operations and observability platforms for event correlation, anomaly detection, alert noise reduction, incident response automation, and operational analytics across the enterprise. The Engineer will collaborate with various teams to implement intelligent operational capabilities and improve service reliability, requiring expertise in observability, automation, monitoring, and operational processes.
Responsibilities
- Partner with Fusion Center, SRE, Incident Management, Change Enablement, and application teams to deploy and optimize AI Operations capabilities that improve monitoring effectiveness, reduce alert fatigue, and support incident response activities.
- Configure, administer, and optimize AI Operations capabilities within observability and monitoring platforms (e.g., Dynatrace, BigPanda, ServiceNow, Port, or similar tools).
- Support integrations with monitoring, logging, event management, and ITSM platforms.
- Identify, evaluate, and implement operational use cases that leverage AI/ML capabilities to improve root cause analysis, anomaly detection, predictive alerting, and operational efficiency.
- Develop and maintain automated remediation workflows, runbook automation, and event-driven operational processes that reduce manual effort and improve service restoration times.
- Provide technical guidance to peers, contribute to operational best practices, document solutions, and support adoption of AI Operations capabilities across technology teams.
- Evaluate emerging observability and AI Operations capabilities, participate in proof-of-concept activities, and provide recommendations for platform enhancements and process improvements.
Requirements
- Bachelor’s Degree in Computer Science or related field of study.
- 1 cloud certification- AWS cloud practitioner, Microsoft Azure Fundamentals or Google Cloud- Cloud Digital Leader
- 8-10 years of experience in Technology Operations, Site Reliability Engineering (SRE), Observability Engineering, Cloud Operations, AI Operations, or related technical disciplines.
- Experience implementing Generative AI and Agentic AI solutions within highly regulated enterprise environments, with consideration for governance, risk, security, and compliance requirements.
- Demonstrated experience building, deploying, and managing AI agents and agent-based workflows in production environments.
- Experience with and strong understanding of ITIL frameworks, service management processes, and operational best practices.
- Hands-on experience designing, implementing, and scaling Site Reliability Engineering (SRE) tools, practices, and operational processes.
- Proven ability to assess existing business and technology processes, identify opportunities for operational efficiencies, and drive automation initiatives that improve scalability and effectiveness.
- Must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future.
- Cannot offer employment to F-1 (student) visa holders.
Skills
- AI Observability
- Artificial Intelligence (AI)
- IT Service Management (ITSM)
- SRE Observability
- Critical Thinking
- Team Collaboration
- AWS DevOps
Location
- Remote
- Hybrid
Work Type
- Remote
- Hybrid
- Regular
Experience Level
- 8-10 years of experience
Education Level
- Bachelor’s Degree in Computer Science or related field of study
- 1 cloud certification
Salary/Compensations
- $139,800.00 - $223,700.00
- California: $160,800.00 - $279,600.00
- Colorado: $139,800.00 - $246,100.00
- New York: $153,800.00 - $279,600.00
- Washington: $153,800.00 - $257,300.00
- Maryland: $153,800.00 - $246,100.00
- Washington DC: $160,800.00 - $257,300.00
- Illinois: $139,800.00 - $246,100.00
- New Jersey: $160,800.00 - $257,300.00
- Vermont: $139,800.00 - $223,700.00
- Ohio: $139,800.00 - $223,700.00
- Maine: $139,800.00 - $223,700.00
- Connecticut: $153,800.00 - $246,100.00
- Virginia: $139,800.00 - $223,700.00
Benefits
- Medical, prescription drug, dental, vision, and other voluntary benefits
- Basic and optional life insurance
- Supplemental medical plans
- Short and long-term disability
- Six weeks of 100% paid parental leave
- 401(k) plan
- 11 paid holidays
- Flexible Time Off (FTO) program
- 80 hours of Paid Sick and Safe Time (“PSST”)
- 40 hours of Illinois PSST
- 40 hours of Illinois Paid Leave
- Company stock purchase
- Annual incentive bonus
- Competitive pay
- Comprehensive selection of benefit options including 401(k)
About the Company
- At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture.
- We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally.
- Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
- Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers.
- Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers.
- Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.
- Bread Financial proudly marks 30 years of success in 2026.
- To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.
Equal Opportunity
- The Company is an Equal Opportunity Employer.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
- The Company participates in E-Verify.
- The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
- Applicants with criminal histories are encouraged to apply.
- The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.
- The Company will provide accommodations to applicants needing accommodations to complete the application process.
- Applicants with disabilities may contact the Company to request and arrange for accommodations.
- If you need assistance to accommodate a disability, you may request an accommodation at any time.
- Please contact the Recruiting Team at TaOps@breadfinancial.com.