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About the Role

Reporting to the Public Health Clinic Manager, this role is responsible for managing the delivery and operations of clinical programs and services offered by Toronto Public Health, including program planning, development, implementation, evaluation, and continuous improvement.

Responsibilities

Implements detailed plans and recommends policies/procedures regarding program specific requirements.
Supervises, motivates and trains assigned employees, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Supervises the day-to-day operation of all assigned employees including the scheduling, assigning, and reviewing of work.
Provides input into assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Ensures the effective administration of collective agreements and seeks advice from Corporate Employee Relations when providing guidance on collective agreement matters and employee related issues.
Counsels, and directs employees regarding the management of complex, high-risk cases, and program delivery issues.
Authorizes and coordinates vacation and overtime requests.
Monitors and evaluates employee performance, approves salary increments, conducts investigation and consults with business partners on disputes, grievances, and recommends disciplinary action when necessary.
Provides ongoing consultation, direction, and guidance to employees regarding policies, procedures, and technical knowledge.
Uses computer databases designed to gather statistical information and ensures data entry accuracy for statistical analysis and interpretation.
Participates in research projects through planning, implementation, coordination of employees and evaluation.
Ensures client confidentiality by observing employee/client interactions and taking corrective action as required.
Improves operating performance by supporting employees, helping them solve problems and assisting in dealing with upset and irate clients.
Assists in the coordination and oversight of student placements.
Assists in ensuring the application of quality control in program matters including acceptable standards of infection control, inventory control and maintenance of equipment.
Represents the program on divisional and departmental projects, programs and committees as assigned by the manager.
Ensures the maintenance of employee/office compliance with all corporate and provincial legislation.
Liaises with outside agencies/government services to provide coordinated case management and service delivery for various clients.
Implements and monitors information systems to track program deliverables and employees/time activities to enhance program and fiscal accountability.
Works with the Public Health Clinic Manager to develop, draft and implement appropriate service level standards and performance metrics for continuous program improvement.
Ensures program service delivery goals are met through completing client/program needs assessment, identifying performance/program objectives and establishing service evaluations.
Ensures eligibility requirements are met for referral to internal/external resources against appropriate legislation and department policies/practices.
Ensures assessments, relevant referrals and information sharing of in-house and external partners support the case plan for clients.
Responds to enquiries from employees and clients and investigates such enquiries expeditiously.
Exercises tact and professionalism when attending meetings.
Responds to inquiries escalated beyond the scope of front-line employees ensuring a prompt, courteous reply including appropriate action and follow up.
Ensures the appropriate customer service systems, processes and structures are in place to support the unit.

Requirements

Master's Degree in a professional discipline such as public health, nursing, social work, social policy, social service, public administration, or an equivalent combination of education and/or relevant experience.
Experience supervising and mentoring employees within a community health program, hospital setting, or the approved equivalent professional development in mental health, health care, or health promotion.
Experience in program planning, quality improvement, and evaluation in a public health discipline.
Experience establishing performance objectives and measures to continuously improve performance and the standard of excellence within a multidisciplinary team.
Excellent organizational, priority setting and planning skills with the ability to work under significant time constraints.
Knowledge of Ontario Public Standards affecting various populations within the City of Toronto including equity-deserving and Indigenous communities.
Exposure to collective agreements and relevant legislation including PHIPA, FIPPA, MFIPPA, Employment Standards Act and Occupational Health & Safety Act.
Ability to supervise employees across various sites and programs, including mobile units, while effectively managing unfamiliar staff from different offices during after-hours services, coverage for other managers, or coordination across multiple regional program offices.
Highly effective in achieving successful outcomes with multidisciplinary teams and stakeholders and an excellent ability to anticipate and influence positive response to required change in a fast-paced environment.
Highly developed communication skills, written and oral, analytical, and conflict-resolution skills, interpersonal skills to build good internal/external working relationships.
Sound judgement and ability to handle matters of a confidential and/or sensitive nature, with minimum supervision.
Ability to successfully deliver complex, high-profile policy projects, including producing concise and effective reports, often under severe time constraints.

Skills

Program planning
Quality improvement
Evaluation
Supervision
Mentoring
Teamwork
Organizational skills
Priority setting
Planning skills
Communication skills (written and oral)
Analytical skills
Conflict-resolution skills
Interpersonal skills
Judgment
Confidentiality management

Location

117 The Esplanade

Work Type

Full-time
Temporary

Experience Level

18 months

Education Level

Master's Degree

Salary/Compensations

$89,337-$132,880 Annually

About the Company

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.