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About the Role
CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers.
Responsibilities
- Handle inbound calls and emails from Dealer customers with professionalism and efficiency.
- Provide accurate information and resolve queries effectively.
- Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
- Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
- Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
- Work closely with other departments to ensure a seamless experience for our Dealer customers.
- Gather customer feedback to help improve our services and processes.
- Proactively share insights with the team to enhance overall customer satisfaction.
Requirements
- A high school diploma or equivalent is required.
- Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
- Positive, “can-do” attitude with proven problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Familiarity with Salesforce or other CRM software is a plus.
- Ability to thrive in a fast-paced, dynamic environment.
- Collaborative mindset with flexibility to adapt to changing priorities and initiatives.
Skills
- Problem-solving
- Customer service
- Communication (written and verbal)
- MS Office (Excel, PowerPoint, Word)
- Salesforce or other CRM software (familiarity is a plus)
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years of customer service experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $53,500 - $67,000
Benefits
- Competitive compensation
- Benefits
- Generous time-off policies
- 4-Day summer work weeks
- Winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- Comprehensive health and wellness benefits
- Retirement savings programs
About the Company
- At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence.
- CARFAX, a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information.
- CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com.
- 13x VA Best Places to Work
- 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
- 9x Washingtonian Great Place to Work
- 5x USA Today Top Workplaces
- 5x St. Louis Post-Dispatch Best Places to Work
Equal Opportunity
- Mobility Global is proud to be an Equal Opportunity Employer.
- We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed.
- We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.