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About the Role
SiliconExpert is seeking Customer Success Professionals to help customers navigate the global electronics supply chain. Join a team where your work impacts how the world designs, builds, and delivers.
Responsibilities
- Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth.
- Handles onboarding and ongoing training to increase retention and uncover upsells.
- Meets or exceeds assigned renewal rate and growth targets.
- Tracks at-risk, non-renewal, pending, and lost renewals, including reasons for cancellation.
- Clearly understands all product offerings, subscription, and renewal licensing models.
- Supports assigned client base and responds timely to customer inquiries and issues.
- Collaborates with Sales, Marketing, Channel, and Technical teams to share and develop global market intelligence.
- Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year.
Requirements
- Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems.
- Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
- Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems.
- Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.
Location
- US-CO-Denver, Colorado (Panorama Arrow Building)
Work Type
- Hybrid
- Fully Remote
- Full time
Experience Level
- 2–4 years of related experience
Education Level
- 4-year degree
Salary/Compensations
- $22.11 - $27.03
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
About the Company
- SiliconExpert helps the world navigate the global electronics supply chain with confidence, evolving from delivering data to delivering Trusted Intelligence.
- We connect billions of data points to help teams anticipate risk, adapt faster, and design smarter.
Equal Opportunity
- Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.
- In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.