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About the Role
We are seeking forward-thinking candidates with strong experience in operational support to join our growing information technology company. You will have the chance to work on revolutionary federal IT infrastructure and grow alongside cutting-edge technology that is reshaping the industry.
Responsibilities
- Own the end-to-end new hire experience: coordinate with People Ops ahead of start dates, provision laptops and peripherals, and ensure every new hire is productive on day one.
- Create accounts and assign role-based access across our identity and SaaS stack (Okta, Google Workspace, Slack, Jira/Confluence, Zoom, Microsoft Entra ID/M365).
- Enroll and configure devices (Mac and Windows) in MDM with required security baselines before handoff.
- Lead new hire IT orientations, covering security expectations, core tools, and how to get help.
- Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and reclaim licenses on the employee's last day.
- Recover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on the last day.
- Maintain auditable onboarding/offboarding checklists to support security and compliance reviews (e.g., SOC 2 access controls).
- Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize, and resolve or dispatch every incoming request.
- Meet first-response and resolution SLAs; keep requesters informed and tickets updated until closure.
- Escalate appropriately with clear context and reproduction steps.
- Analyze ticket trends to find recurring issues, then eliminate them through documentation, self-service, or automation.
- Build and maintain knowledge base articles for both end users and the IT team.
- Provide help desk support to all employees across hardware, software, AV, and access issues.
- Maintain and support office technology (printers, Zoom Rooms, room schedulers, and more).
- Own IT asset management with accurate, actionable records of all equipment through its lifecycle.
- Administer and integrate cloud services (Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, Zoom, and more).
- Promote IT best practices and constantly ask: "How can I make things better?"
Requirements
- 3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.
- Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) and cloud technologies (Google Workspace, Slack, Zoom, Okta, Microsoft Entra ID/M365).
- Experience running a ticket queue in Jira Service Management or a similar ITSM tool, with a track record of meeting SLAs.
- Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and Windows fleets.
- A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
- Experience supporting remote teams and multiple global offices using tools like Slack and Zoom.
- A security- and compliance-focused mindset.
Skills
- Okta
- Google Workspace
- Slack
- Jira
- Jira Service Management
- Confluence
- Zoom
- Microsoft Entra ID/M365
- Chrome
- MDM for Mac and Windows fleets
- Identity/access management
- Okta SSO
- SCIM provisioning
- Computer fundamentals
- Troubleshooting
- Hardware
- Software
- Cloud technologies
- Mac
- Windows
Location
- In-office 100% of the time
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years of corporate IT experience
Salary/Compensations
- $58/HR
Benefits
- Competitive Employee Health Insurance options including dental
- 100% company paid vision plan
- 401K plan with generous company match and no vesting period
- 100% company paid life insurance
- 100% company paid long and short-term disability insurance
- Training allowance
- PTO
About the Company
- Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity.
- We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies.
- We are known for the great care we take with clients and employees, and we believe in promoting from within.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status