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About the Role

DARCARS Automotive Group is seeking a Customer Service / Call Center Representative to serve as the vital link between our service department and our valued customers, offering opportunities for career growth.

Responsibilities

Answer high volume of incoming service calls promptly and professionally
Schedule service appointments efficiently based on customer needs
Perform outbound service appointment confirmations, reminders, and campaign calls
Provide accurate information about services, pricing, wait times, and warranties
Assist customers with inquiries and ensure a seamless service experience
Maintain a friendly and professional demeanor at all times

Requirements

Excellent phone etiquette and communication skills
Positive, patient, and active listener
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills

Skills

Customer service
Communication
Active listening
Multitasking
Organization
Basic computer proficiency

Location

Onsite

Work Type

Full-time

Experience Level

Experience in a call center or customer service role (automotive experience is a plus!)

Benefits

Comprehensive Benefits Plan including 401k
Employee discounts on vehicle purchases, parts and service repairs

About the Company

DARCARS Automotive Group is a growing company offering career advancement.

Equal Opportunity

We are an equal opportunity employer & drug-free workplace.
Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.