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About the Role

As a GTM Sales Operations Manager, you are a highly motivated self-starter responsible for driving critical initiatives in Salesforce account, contact data quality, and account hierarchies across Europe, LATAM, Asia, and Japan regions. This role involves direct engagement with regional Sales and GTM teams, partnering to execute data quality strategies using AI-driven transformations, enrichment improvements, and coordinated delivery.

Responsibilities

Execute regional data quality initiatives focusing on firmographics, account hierarchies and deduplication across Europe, LATAM, APAC, and Japan markets.
Develop and enforce data standards, governance policies, and parent-child relationship rules aligned with regional compliance requirements.
Build and maintain regional data quality dashboards with monthly KPI tracking and executive visibility to Sales and GTM leadership.
Deploy AI agents and automation workflows to scale data cleansing and enrichment and make material data quality improvements.
Identify and evaluate emerging data technologies and tools to improve operational efficiency.
Write new business requirements (BRDs) and specifications for data quality initiatives, automation workflows, and GTM system enhancements.
Coordinate closely with internal IT team to ensure technical feasibility, security compliance, and alignment with data infrastructure standards.
Participate in prioritization sessions to assess business impact of data initiatives and ensure resources are allocated to highest-value opportunities.
Lead User Acceptance Testing (UAT) for new data systems, automation tools, and process changes; validate that solutions meet regional business requirements.
Document UAT findings, coordinate remediation with IT and vendors, and sign-off on production deployment.
Partner closely with regional Marketing, Customer Success, Partner, Sales Operations, RevOps, and GTM teams to understand data requirements and drive adoption of data standards.
Communicate regional data quality insights and recommendations to Sales and GTM leadership through presentations, reports, and dashboards.
Coordinate execution with central data governance team and offshore contractors to deliver consistent, high-quality data improvements.
Lead offshore team performance management, training, and quality assurance.
Drive adoption of GTM data standards and processes in regional markets.
Execute enrichment strategy leveraging Clay, Dun & Bradstreet, ZoomInfo, HG Insights, and other platforms to expand coverage and improve data completeness.
Manage vendor selection, relationships, monitor data quality benchmarks, and negotiate SLAs.
Ensure clean data creation at point of entry through process improvements and regional user enablement.
Execute cross-functional regional data programs with defined KPIs, milestones, and stakeholder visibility (territory carving, account segmentation, forecasting enablement).
Support regional GTM planning with clean, standardized account and contact data.

Requirements

Bachelor's degree in Computer Science, Data Science, Engineering, Mathematics, or related analytical field (or equivalent professional experience demonstrating strong technical and analytical capabilities).
8+ years of experience in data quality, governance, or data operations in a SaaS or high-growth tech environment.
3+ years of experience managing data quality initiatives for Europe, LATAM, APAC, and Japan regions.
2+ years of experience with AI/ML-driven data quality, automation solutions, or intelligent data processing.
Experience managing offshore or distributed data operations teams.
Experience with advanced Salesforce expertise: account hierarchies, contact models, CRM data governance.
Experience in SQL and Python for data analysis, scripting, and automation.
Experience with enrichment platforms like Dun & Bradstreet, ZoomInfo, HG Insights, Apollo, Clay.
Experience with data privacy/compliance regulations (GDPR, CCPA, local market requirements).
Experience writing business requirements and technical specifications for data/IT initiatives.
Experience in UAT (User Acceptance Testing): defining test cases, identifying defects, coordinating remediation.
Experience leading cross-functional initiatives across Sales, Marketing, RevOps, and Data teams.
Experience coordinating with offshore teams/vendors in diverse markets (Europe, LATAM, APAC, Japan, EMEA).
Experience driving adoption of data standards and governance policies.
Strong executive-level communication: ability to translate data insights for C-level GTM leadership.
Experience in a GTM or Revenue Operations leadership role.
RevOps or Sales Operations background in B2B SaaS enterprise environments.
Certification in data governance (CDMP, DGSP) or comparable framework.
Advanced experience with AI/ML frameworks (LLMs, GPT-based solutions) for data enrichment.
Advanced analytics and visualization: Tableau, Power BI, Looker.
Background implementing modern data governance frameworks and metadata management.
Prior experience managing global operations across 3+ regions with different languages/markets.
Remote-first collaboration: comfort working asynchronously with global teams.

Skills

Salesforce
Data Quality
Data Governance
Account Hierarchies
AI-driven transformations
Data Enrichment
SQL
Python
Dun & Bradstreet
ZoomInfo
HG Insights
Apollo
Clay
GDPR
CCPA
User Acceptance Testing (UAT)
Tableau
Power BI
Looker

Location

Remote
Hybrid

Work Type

Hybrid

Experience Level

8+ years of experience in data quality, governance, or data operations
3+ years of experience managing data quality initiatives for Europe, LATAM, APAC, and Japan regions
2+ years of experience with AI/ML-driven data quality, automation solutions, or intelligent data processing

Education Level

Bachelor's degree in Computer Science, Data Science, Engineering, Mathematics, or related analytical field (or equivalent professional experience demonstrating strong technical and analytical capabilities)

Salary/Compensations

California: $146,400.00 - $235,375.00 base salary
Illinois: $140,100.00 - $197,925.00 base salary
Washington: $140,100.00 - $206,775.00 base salary

Benefits

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Paid Time Off: earned time off, as well as paid company holidays based on region.
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
Retirement Plans: select retirement and pension programs with potential for employer contributions.
Learning and Development: options for coaching, online courses and education reimbursements.
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.