Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Vendor Program Manager role.
Rezi rewrites your resume against Gallagher's job description. Free.
Tailor your resume to this Vendor Program Manager role.
Rezi rewrites your resume against Gallagher's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Vendor Program Manager posting at Gallagher — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Vendor Program Manager posting at Gallagher — free, in seconds.
About the Role
The Vendor Program Manager is responsible for managing strategic vendor partnerships and benefit programs to ensure high-quality service delivery, regulatory compliance, operational effectiveness, and alignment with organizational goals. This role serves as the primary liaison for assigned vendors, overseeing relationship management, performance monitoring, implementations, contract administration, reporting, financial oversight, and issue resolution.
Responsibilities
- Manage relationships with assigned vendor and strategic partners across a diverse portfolio of 25+ service providers.
- Lead vendor stewardship activities and foster strong, collaborative partnerships.
- Coordinate recurring vendor meetings, business reviews, performance discussions, and action plans.
- Serve as the primary point of contact for vendor escalations and relationship management.
- Monitor vendor performance, service levels, contractual obligations, and key performance indicators.
- Lead contract negotiations, renewals, amendments, and vendor evaluations.
- Identify performance concerns and oversee corrective action plans through resolution.
- Provide recommendations to leadership regarding vendor strategy, renewals, and program enhancements.
- Lead vendor implementations, transitions, and major program initiatives.
- Coordinate project plans, timelines, stakeholder communication, and deliverables.
- Evaluate program effectiveness and recommend enhancements, modifications, or alternative solutions when needed.
- Support vendor and program launch strategies and provide periodic updates to leadership on outcomes and performance.
- Ensure vendor compliance with contractual, regulatory, and organizational requirements.
- Maintain vendor and benefit plan documentation, including contracts, SPDs, SBCs, wrap documents, policies, and related materials.
- Support audits, compliance reviews, regulatory filings, and governance initiatives.
- Maintain awareness of industry and regulatory developments through ongoing training and professional development.
- Review, reconcile, and approve vendor invoices and financial reporting.
- Develop and maintain vendor performance dashboards and reporting metrics.
- Monitor contractual pricing, guarantees, and financial obligations.
- Analyze vendor performance and utilization data to identify trends and opportunities.
- Lead and support strategic operational initiatives and organizational priorities.
- Identify opportunities for process improvement, vendor optimization, and operational efficiency.
- Coordinate cross-functional projects impacting vendors, benefits administration, and member services.
- Develop recommendations that improve service delivery, member experience, and organizational outcomes.
Requirements
- 3+ years of experience in vendor management, healthcare benefits, insurance administration, project management, or related operational roles.
- Experience managing vendor relationships, contract negotiations, implementations, and compliance activities.
- Ability to manage multiple priorities and projects in a fast-paced environment.
Skills
- Strong project management skills
- Strong analytical skills
- Strong organizational skills
- Excellent communication abilities
- Excellent relationship-building abilities
- Excellent negotiation abilities
- Excellent problem-solving abilities
- Proficiency with Microsoft Office applications
- Proficiency with reporting tools
- Proficiency with data analysis
Location
- Phoenix, AZ
Work Type
- Hybrid
Experience Level
- 3+ years
Education Level
- Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field preferred.
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
About the Company
- Gallagher helps clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.
- You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met.
- Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
- Here, you’re not just improving clients' risk profiles, you’re building trust.
- You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing.
- We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.
- If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)