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About the Role

The Sr. Manager, Performance & Insights – Special Projects will lead high-priority projects for the Performance & Insights team, tackling diverse business challenges and initiatives. This role acts as a versatile problem solver and internal consultant, bringing structure to ambiguous challenges, developing clear plans, coordinating stakeholders, and driving work from problem definition through execution. The ideal candidate is intellectually curious, highly adaptable, and comfortable quickly learning unfamiliar topics, combining strategic thinking and analytical judgment with hands-on project leadership.

Responsibilities

Lead high-priority special projects from problem definition through execution, establishing clear objectives, workplans, milestones, owners, and measures of success.
Bring structure and clarity to ambiguous business challenges by identifying key questions, synthesizing information, evaluating options, and developing actionable recommendations.
Drive cross-functional workstreams and maintain momentum by proactively identifying risks and dependencies, resolving roadblocks, and ensuring stakeholders remain aligned on priorities and next steps.
Use data and business insights to understand problems, evaluate opportunities, and inform recommendations.
Develop clear, compelling executive-level presentations that synthesize complex information into key insights, decisions, and actions.
Design and document processes, workflows, and operating approaches that improve organizational effectiveness and execution.
Build trusted relationships across Performance & Insights, Sales Enablement, Sales and Account Development, and partner teams, influencing outcomes without direct authority.
Establish effective project governance and communication, ensuring stakeholders have clear visibility into progress, decisions, risks, and required actions.
Identify opportunities to simplify and improve how the team works, including thoughtfully leveraging generative AI and emerging tools to improve productivity and effectiveness.
Adapt quickly as priorities evolve and take ownership of new, high-impact challenges as they emerge.

Requirements

5+ years of experience in project/program management, consulting, strategy, business transformation, sales enablement, or related fields.
Demonstrated success leading complex, cross-functional initiatives involving multiple stakeholders and competing priorities.
Strong problem-solving and critical-thinking skills, with the ability to bring structure and clarity to ambiguous challenges.
Excellent project management skills, including the ability to translate objectives into actionable plans, manage dependencies and risks, and drive work through completion.
Strong analytical skills and comfort working with business data to identify trends, evaluate questions, and support decision-making.
Exceptional written and verbal communication skills, including the ability to develop executive-ready presentations and communicate effectively with stakeholders at all levels.
Demonstrated ability to build strong partnerships, influence without authority, and work effectively across teams and organizational boundaries.
Ability to operate independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment.
Undergraduate degree or equivalent experience.
Experience in management consulting, internal consulting, strategy, transformation, or a similar environment.
Experience supporting Sales, Account Development, Sales Enablement, or other commercial organizations.
Experience designing or improving business processes, operating models, or governance structures.
Demonstrated experience managing workstreams spanning multiple functions, teams, or geographies.
Demonstrated ability to leverage generative AI and other emerging technologies to improve problem solving, productivity, communication, or project execution.
Advanced degree or relevant professional certification is a plus.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Skills

Project Management
Consulting
Strategy
Business Transformation
Sales Enablement
Problem-Solving
Critical-Thinking
Analytical Skills
Communication (Written and Verbal)
Presentation Development
Stakeholder Management
Cross-functional Collaboration
Influencing
Generative AI
Emerging Technologies

Location

United States

Work Type

Hybrid
Onsite
Virtual

Experience Level

5+ years

Education Level

Undergraduate degree or equivalent experience
Advanced degree or relevant professional certification is a plus

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

Global Commercial Services (GCS) serves millions of business customers globally, offering a diverse range of payment and cashflow tools. Our mission is to be the undisputed leader in financial and membership services, responsibly driving double-digit revenue growth.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, with an unwavering commitment to back our customers, communities, and colleagues. We operate with a strong risk mindset, ensuring we uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Your voice and ideas matter, your work makes an impact, and together, you will help define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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