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About the Role
The Valet/Bellperson provides exceptional guest service by assisting with luggage, greeting guests, and delivering services to enhance the guest experience. This role ensures guests feel welcomed and supported, while also safely parking guest cars.
Responsibilities
- Greet guests upon arrival with a warm, friendly, and professional demeanor.
- Assist guests with luggage, guiding them to their rooms and providing any needed assistance.
- Deliver and retrieve guest items promptly and efficiently.
- Provide guests with information about hotel facilities, amenities, local attractions, and services.
- Escort guests to their rooms, explaining room features and hotel amenities.
- Assist with parking and retrieving guest vehicles as required.
- Handle guest requests for additional services, such as arranging transportation or providing recommendations.
- Maintain a neat and organized bell desk, ensuring necessary equipment is readily available.
- Handle guest complaints or concerns with professionalism and escalate issues to management if necessary.
- Assist with loading and unloading luggage at the hotel entrance or transportation area.
- Ensure that guests' personal belongings are treated with care and security.
- Assist with special guest needs, such as arranging for wake-up calls or coordinating room service requests.
- Provide support to the concierge team as needed.
- Maintain a professional appearance and demeanor at all times.
Requirements
- Excellent communication and interpersonal skills.
- Friendly, helpful, and professional attitude.
- Strong organizational and time-management skills.
- Ability to lift and carry heavy luggage (up to a certain weight limit).
- Ability to work in a fast-paced environment and manage multiple tasks.
- Ability to stand, walk, and lift for extended periods.
- Valid driver’s license with a clean driving record and no recent traffic offenses.
- Ability to drive a manual transmission.
Skills
- Customer service
- Luggage assistance
- Guest relations
- Parking services
- Information provision
- Handling guest requests
- Complaint resolution
- Basic local area knowledge
Location
- San Francisco
Work Type
- Part Time
- Onsite
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent (preferred)
Salary/Compensations
- $20.82 per hour
Benefits
- HealthSelect- Limited Medical Plan
- HealthSelect- Accidental Death & Dismemberment
- HealthSelect- Dental Plan
- HealthSelect- Short Term Disability
- PTO and Sick Pay
- Paid Holidays
- EOS Employee Rates plus 50% off F&B and Retail
- Hyatt Centric Rates
- Employee discounts in Brick & Beam Restaurant
- Employee Job Referral Program
- Employee Recognition Programs and Appreciation Events
About the Company
- Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds.
- As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
- Hyatt Centric offers competitive salaries and robust benefit plans.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
- Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.