Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Front Desk Agent -Overnight-Private Club role.
Rezi rewrites your resume against Bohemian Club's job description. Free.
Tailor your resume to this Front Desk Agent -Overnight-Private Club role.
Rezi rewrites your resume against Bohemian Club's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Agent -Overnight-Private Club posting at Bohemian Club — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Agent -Overnight-Private Club posting at Bohemian Club — free, in seconds.
About the Role
The Front Desk Agent is the first point of contact for members, guests, employees, and vendors of the Bohemian Club, providing exceptional service in a warm, professional, and discreet manner. This role handles front desk and back door interactions, hotel room reservations, phone communications, and directs vendors and employees, embodying personalized hospitality, confidentiality, and excellence to ensure a seamless member and employee experience.
Responsibilities
- Greet members, guests, and employees warmly and provide courteous and efficient assistance.
- Handle all arrivals and departures with professionalism and discretion.
- Anticipate member needs and personalize interactions.
- Check in and direct employees and vendors to their service areas.
- Maintain organization and cleanliness of workspaces and surrounding areas.
- Remain ready to serve and engage with members, guests, staff, and vendors at all times.
- Answer incoming calls promptly and professionally using proper etiquette.
- Transfer calls accurately and efficiently to the appropriate department or personnel.
- Take messages and relay information with attention to detail and confidentiality.
- Process hotel room reservations for members in the club’s reservation system and on manilla cards.
- Confirm reservations with members via email, including important details.
- Maintain accurate records of reservations, lost and found, guest/vendor logs, and employee sign-in/out sheets.
- Coordinate with housekeeping, housemen, and other departments to ensure smooth service.
- Monitor outdoor cameras for security and promptly inform management or authorities.
- Bill rooms accurately through the Point-of-Sale system or similar hotel software.
- Uphold and promote the club's values and traditions.
- Ensure confidentiality of member and guest information.
- Adhere to all club policies, procedures, and service standards.
- Maintain a poised and polished appearance according to club standards.
Requirements
- High school diploma or equivalent required.
- Minimum 1–2 years of front desk, concierge, or hospitality experience, preferably in a luxury hotel or private club setting.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong attention to detail and organizational abilities.
- Professional demeanor with the ability to remain composed under pressure.
- Proficiency in Microsoft Office Suite and reservation or property management systems (e.g., Opera, Jonas, or similar).
- Ability to multitask in a fast-paced environment.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
- Ability to spend extended lengths of time viewing a computer screen.
- Requires grasping, writing, repetitive motions, listening and hearing ability and visual acuity.
- Ability to stand, sit, or walk for extended periods of time or for an entire work shift.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- This position requires union membership to Unite Here Local 2.
Skills
- Interpersonal skills
- Communication skills (written and verbal)
- Attention to detail
- Organizational abilities
- Professional demeanor
- Composure under pressure
- Microsoft Office Suite proficiency
- Reservation systems proficiency
- Property management systems proficiency
- Multitasking
- Hospitality experience
Location
- Bohemian Club
Work Type
- Overnight
- Full-time
Experience Level
- 1-2 years
Education Level
- High school diploma or equivalent
Benefits
- Uniform provided by Club (Blazer, Pants, Tie)
- Uniform provided by Employee (Shirt, Under shirt, Belt, Shoes)
About the Company
- The Bohemian Club is a private club.