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About the Role
Lead the admin team at the Scarborough clinic, owning the client experience, schedule, and admin systems through team coaching. Additionally, manage MVA & WSIB claims administration across the entire network, ensuring efficient processing and follow-up.
Responsibilities
- Lead, coach & develop client coordinators & team leads at the Scarborough location.
- Own schedule health, including new client allocation, booking flow, and coverage planning.
- Maintain front desk standards for client experience, billing accuracy, documentation, and SOPs.
- Handle escalated client issues and service recovery.
- Execute HR processes for the admin team, including onboarding, performance conversations, and documentation.
- Collaborate with the Clinic Director to ensure a calm and predictable clinic environment.
- Step in on the front desk when needed.
- Set up new MVA & WSIB claims, coordinating HCAI, OCF forms, and WSIB Form 8.
- Manage ongoing billing, including OCF-18s, OCF-23s, WSIB extensions, and treatment plan renewals.
- Chase outstanding MVA/WSIB accounts receivable through insurer follow-up, unpaid HCAI invoices, and status checks.
- Support clinicians across the network to complete their forms accurately and on time.
- Document the claims administration process for scalability.
Requirements
- 2+ years in clinic administration (physio, chiro, rehab, dental or medical).
- Experience leading or mentoring a front desk team.
- Ability to hold people accountable while maintaining positive relationships.
- Highly organized with a strong attention to detail.
- Comfortable chasing insurers and holding clinicians to deadlines.
- Clear written and verbal communication skills.
Skills
- Client coordination
- Schedule management
- Billing accuracy
- Documentation
- SOP adherence
- Client issue resolution
- HR processes
- MVA claims administration
- WSIB claims administration
- HCAI submissions
- OCF form completion
- Insurer follow-up
- Accounts receivable chasing
- Jane App experience (asset)
- MVA/WSIB billing experience (asset, training provided)
Location
- Scarborough clinic
- GTA
Work Type
- Full-time
- On-site
Experience Level
- 2+ years in clinic admin
- Experience leading or mentoring a front desk team
Salary/Compensations
- $52,000 - $63,000 CAD depending on experience
Benefits
- Full benefits package
- 3 weeks paid vacation
- Additional discounts & perks through Axis partners (Goodlife, SPOT Pet insurance & more)
About the Company
- Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA.
- We deliver expert physical therapy powered by the human connection.
- We're 7 locations & growing, and we build careers, not just jobs.