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About the Role
As a Houseperson, you will play an essential role in supporting Room Attendants and maintaining high standards of cleanliness and service in a luxury hotel. You will ensure linens, supplies, and guest-requested items are delivered promptly and that assigned areas are clean, organized, and well-maintained.
Responsibilities
- Assist Room Attendants with heavy items, including mattresses, linens, and housekeeping supplies.
- Deliver fresh linens, towels, and other supplies to Room Attendant carts, closets, and assigned areas.
- Collect soiled linens and transport them to the laundry.
- Maintain the cleanliness and organization of floor closets and vending areas.
- Keep floor closets organized by removing and properly storing items that do not belong.
- Respond promptly and courteously to guest requests, including delivery and retrieval of items.
- Clean designated public areas, including restrooms, fixtures, and storage areas.
- Report maintenance issues, needed repairs, and unsafe conditions to the appropriate supervisor.
- Respond to guest concerns and complaints with professionalism and urgency.
- Monitor housekeeping supplies and amenities, using resources responsibly and minimizing waste.
- Promote teamwork and exceptional service through effective daily communication and coordination.
- Collect newspapers and other materials for recycling.
- Assist with periodic deep-cleaning projects and other housekeeping initiatives.
- Perform other duties as assigned.
Requirements
- Ability to lift and carry items weighing up to 75 pounds.
- Ability to push or pull items weighing up to 300 pounds.
- Frequent bending, kneeling, standing, walking, and moving throughout the hotel.
- Solid understanding of reading, writing, and basic mathematics.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Warm, welcoming, and approachable communicator.
- Takes pride in providing thoughtful, professional service.
- Understands that in a luxury hotel, the smallest details matter.
- Takes pride in maintaining a clean, comfortable environment.
- Creates a positive experience for every guest.
Work Type
- Full-time
Salary/Compensations
- $26.07 to $34.76 per hour
Benefits
- FREE medical coverage
- Heavily subsidized dental, vision, and other insurance
- Complimentary chef-prepared meals in our Colleague Dining Room
- Commuter Benefits Program with company-paid account administration fees
- Exclusive IHG One Pass Travel Program offering deeply discounted room rates
- 50% off food and beverage when traveling on eligible IHG One Pass rates
- BenefitHub discounts
- Two weeks of paid vacation during your first year
- Wellness and Sick Time accrued each pay period
- Eleven paid holidays each year
- 401(k) retirement plan with company matching
- Paid parental leave
- Training, development, and career advancement opportunities
About the Company
- IHG Hotels & Resorts at InterContinental San Francisco is one of the world's leading hospitality companies.