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About the Role

The Overnight Crisis Counselor works at La Casa's confidential emergency safe house, responding sensitively to women, teens, and their children who may be in crisis and/or seeking support.

Responsibilities

Provide sole overnight staff coverage, ensuring adherence to emergency and safety protocols.
Responsible for turning the alarm system on/off as needed.
Provide direct client services in person (residents) and by phone (crisis line), including crisis counseling, emergency intakes, peer support, conflict resolution, advocacy and emergency transportation (vouchers or program vehicle).
Provide immediate crisis response (DVRT) to clients as referred by and facilitated by law enforcement and medical providers.
Participate in staff meetings as appropriate and requested.
Share in shelter management duties: maintain donations, clean/set-up rooms, meal provision, trash/recycling, laundry, basic maintenance, etc.
Assist with administrative tasks.
Maintain and submit program documentation in accordance with grant requirements.
Available to staff shifts as needed to meet shelter coverage needs, including evenings and weekends.
Other site-specific duties as identified and assigned.

Requirements

High School graduate, equivalent, or school/work/life experience with social services, crisis intervention and/or peer counseling.
Must be fluent in English and Spanish.
Experience working in a multicultural, multilingual setting.
Ability to de-escalate crises and make decisions under pressure.
Ability to work as a team member with a strong commitment to collaborative work.
Knowledge of counseling techniques, peer counseling models, crisis intervention & group facilitation preferred.
Working knowledge of community resources in the San Francisco area.
Understanding of confidentiality privilege and appropriate boundaries.
Verifiable completion of state-mandated 40-hour domestic violence counselor training or will complete the next scheduled agency 40-hour domestic violence counselor training.
Background check and clearance through DOJ Live scan fingerprinting required.
Must possess a valid California Driver’s License, clean driving record and be insurable under agency policy.
Must be able to fulfill physical requirements of the job (lifting, pulling, pushing, carrying, walking up and down stairs multiple times per day, etc.).
Ability to use all standard office equipment.
Communicate effectively (in person, by telephone or Zoom).
Sit or stand comfortably and have the ability to navigate throughout office spaces.

Skills

Crisis counseling
Emergency intakes
Peer support
Conflict resolution
Advocacy
Emergency transportation
Crisis intervention
Group facilitation
Teamwork
Decision making
De-escalation

Location

San Francisco

Work Type

Part-Time
30-Hours Per Week
Non-Exempt

Education Level

High School graduate or equivalent

Salary/Compensations

Competitive compensation

Benefits

Comprehensive health, vision, and dental insurance.
Company-sponsored life and long-term disability insurance.
Generous paid time off, including 13 paid holidays, birthday, and work anniversary.
Company-sponsored 403(b) retirement plan.
Opportunities for professional growth and development.

Equal Opportunity

La Casa de las Madres will consider applicants, including those with criminal histories, in a manner consistent with San Francisco’s Fair Chance Ordinance.