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About the Role
We are seeking a 3rd Line IT Support Engineer to serve as CPPE's IT representative in Europe. This role involves managing end-to-end IT support, from daily user issues to systems administration, and leading IT aspects of clinic integrations. The position offers a high degree of autonomy, with escalation of complex infrastructure and security tasks to the US-based team, reporting to the IT Manager.
Responsibilities
- Provide day-to-day IT support for UK and European clinics, handling all requests from end users to systems administration.
- Lead clinic integrations, including discovery, audits, deployment of standard toolsets, mailbox and file migrations, site networking, firewall configuration, and decommissioning of legacy tools.
- Administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint, Teams) and Google Workspace.
- Manage endpoints and security using NinjaOne (RMM), BitDefender, and 1Password.
- Offer firewall (DrayTek, Cisco, Meraki, SonicWall) and network support, escalating complex network/VPN and infrastructure issues.
- Set up and support clinic telephony (cloud VoIP, IVR / call routing), A/V, and clinical hardware.
- Manage onboarding/offboarding processes and handle tickets and documentation in Zendesk.
- Ensure compliance with UK/EU GDPR and data protection policies, and support security awareness training.
Requirements
- 4+ years of IT support experience across 1st–3rd line.
- Strong Microsoft 365 administration skills (Entra ID, Exchange, Intune, SharePoint, Teams).
- Experience with endpoint management and RMM tools (NinjaOne or comparable).
- Solid understanding of networking and firewall fundamentals (DrayTek/Cisco or comparable).
- Ability to work independently, owning problems and projects with minimal supervision.
- Excellent communication skills with both technical and non-technical users.
- Right to work in the UK.
Skills
- Microsoft 365 administration
- Google Workspace administration
- Endpoint management
- RMM tools
- Networking
- Firewall management
- Zendesk
- NinjaOne
- BitDefender
- 1Password
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Intune
- Microsoft SharePoint
- Microsoft Teams
- DrayTek
- Cisco
- Meraki
- SonicWall
- Cloud VoIP
- IVR / call routing
- A/V support
- Clinical hardware support
- GDPR
- Data protection
- KnowBe4
Location
- London, UK
Work Type
- Hybrid
- Remote (from abroad)
Experience Level
- 3rd Line IT Support
Salary/Compensations
- Competitive salary, based on experience
Benefits
- 25 days' annual leave
- Hybrid working (3 days in office, 2 days remote)
- Up to 20 days' remote work from overseas per year
- Private medical insurance
- Pension contributions
- Opportunity for growth and shaping IT function
About the Company
- CPPE is expanding its presence in Europe.