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About the Role
The Case Manager will work with clients using a harm reduction approach and a "stages of change" model to assess barriers, establish goals, and link clients to treatment, health education, and self-management support. Frequent client contact and follow-up will help them stay in care and reduce health-related crises. The role involves providing health education to people living with HIV/AIDS (PLWHA) throughout Western New York, including individual and group sessions on treatment options, viral suppression, and self-care skills. The Case Manager will engage participants in programming to support behavior change through structured curriculum activities.
Responsibilities
- Conducts initial patient assessment and develops treatment/service plan
- Conducts health education screening and develops health education plans
- Engages with and builds rapport with patients, establishing weekly contact to assist patients with action steps toward reaching their goals
- Provides case management for clients by arranging appropriate and necessary service linkages (e.g. medical, legal, housing, social, financial)
- Represents client when advocacy is necessary
- Provides support and linkages to clients based on case management psychosocial assessment, addressing counseling needs and making appropriate behavioral health referrals
- Advocates for services that support self-sufficiency and self-management
- Attends/arranges case conferences with other service providers
- Provides health education to clients regarding HIV transmission and harm reduction
- Assists in the planning and implementation of health education groups
- Collaborates with team members to make sure patient needs are being met
- Performs other duties as requested
Requirements
- Bachelor's degree
- Two years of field experience in HIV/AIDS, behavioral health, substance use or other chronic illness
- Must have and maintain a valid NYS driver's license (verified through NYS LENS system)
- Must have an insured, dependable car to use for patient/program activities, including transporting patients when necessary
- Sensitivity toward cultural diversity, people living with HIV/AIDS, and lifestyle and addiction issues is essential
Skills
- Harm reduction approach
- Stages of change model
- Health education
- Case management
- Service linkage
- Advocacy
- Behavioral health referrals
- Psychosocial assessment
- Collaboration
Location
- Western New York (Erie, Niagara, Orleans, Chautauqua, Wyoming, Cattaraugus, and Allegany county)
Work Type
- Full-time
Experience Level
- Two years of field experience
Education Level
- Bachelor's degree
Salary/Compensations
- Salary range posted; actual rate based on skills, experience, education, internal equity, and market considerations.
Benefits
- Multiple comprehensive medical health insurance plans
- Dental and Vision coverage at no cost
- 4 weeks of Paid Time Off in the first year
- 403b with a generous company match
- Paid parking or monthly metro pass
- Professional development opportunities
- Paid lunch breaks
About the Company
- At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression.
- We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
Equal Opportunity
- Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.