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About the Role
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Responsibilities
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment.
Requirements
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
- Every team member is responsible for contributing to a safe and healthy workplace.
- Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Skills
- Exhibit a positive and upbeat attitude.
- Passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Quick study with the ability to apply what you have learned during online and hands-on training.
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- 6-12 months of experience in a customer service environment is preferred
Salary/Compensations
- $17.00 to $18.25 per hour
Benefits
- Medical, dental and vision insurance
- Short-term and long-term disability
- Term life insurance
- 401(k) retirement savings plan
- Flexible spending accounts
- Vacation, sick and holiday pay
- Free Black Card Membership
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
About the Company
- Planet Fitness's mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.
- We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
- Joining the PF family means being part of a company that is based on an established culture and strong set of values.
- It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong.
- It is having fun at work while creating member experiences that consistently exceed their expectations.
- It means being part of a brand that you can be proud of!