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About the Role
The eSales Agent is responsible for generating sales appointments with customers who contact the dealership via the internet to purchase new and/or pre-owned vehicles. This role delivers a premium customer experience by responding to customer inquiries promptly, professionally, accurately, and courteously. The eSales Agent utilizes lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. Training will be provided on all products, services, inventory, and financing/incentive programs.
Responsibilities
- Respond to internet inquiries with courtesy, accuracy, and professionalism.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate sales appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms, and other documentation on a timely basis.
- Perform other job-related duties as assigned.
- Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
Requirements
- All applicants must be authorized to work in the USA.
- All applicants must perform duties and responsibilities in a safe manner.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Skills
- Internet inquiries
- CRM software
- Lead management tools
Location
- Sun Chevrolet
Work Type
- Full-time
Experience Level
- Entry-level
Salary/Compensations
- $80,000 - $120,000 annually
- New hires are guaranteed $1,000 per week for their first 90 days.
- USD 70000 - USD 120000 - yearly
About the Company
- At Sun Chevrolet, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.
- Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.
- We offer a huge ad budget, easy to use systems and a great work environment.