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About the Role
SymQuest, part of Konica Minolta, has an exciting opportunity for a Service Desk Engineer to provide remote and onsite technical support for Microsoft-based business environments. This role is ideal for someone passionate about technology, self-motivated, and enjoys serving others, with real-world experience in helpdesk or network administration.
Responsibilities
- Provide remote technical support to clients over the phone using remote control tools
- Conduct onsite technical support at client location as needed
- Diagnose and resolve workstation, server and network infrastructure issues
- User account management – Add/edit/disable accounts, setup new application users, etc.
- Troubleshoot backup, malware, virus and other technical challenges
- Help provision new laptops, desktops and mobile devices
- Work with application vendors in troubleshooting application errors
- Answer end user questions and remediate issues
- Possess the passion for providing great service and the desire to create “Raving Fans”
- Build solid, long-term relationships with team members and our clients
- Continue skills development; maintain proficiency in current technologies
- Remote technical support of customer devices and networks (60%)
- Administration – documentation and meetings (10%)
- Continual professional development (5%)
- Onsite technical support of customer network environments (25%)
Requirements
- 2+ years’ experience in a related role
- Exceptional listening skills; ability to translate client description to technical detail
- Excellent skills in communicating step by step directions over the phone
- Excellent oral and written communication skills
- Attention to detail in both challenging and mundane tasks
- Highly professional and personable at all times
- Strong internal strength and focus to overcome technical challenges
- Ability to work independently and with a team to meet goals and objectives
- Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners
- Driven to learn new products and technologies by actively pursuing education and certification
- Develop and maintain a high level of competency with the technologies supported
- Real world experience in a network administration or help desk position
- Strong communication and interpersonal skills
- Strong analytical and organizational skills
- Desire to “do what it takes” to solve technical challenges
Skills
- Windows 10 & 11 and associated hardware platforms
- Windows Server 2012, 2016, 2019, 2021 & 2025 and associated hardware platforms
- VMware or Microsoft Hyper-V virtualization technologies
- Anti-virus, Anti-spam and Anti-spyware
- Backup and Recovery technologies
- Citrix and Microsoft Remote Desktop Services
- Firewalls, Routers and Managed Switches
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP Insight Manager, Dell OpenManage)
- Workstation and Network Operating Systems
- Network Applications
- LAN / WAN / Wireless Technologies
Location
- South Burlington, VT
- Rutland, VT
- West Lebanon, NH
- Plattsburgh, NY
- Westbrook, ME
Work Type
- Remote
- Onsite
Experience Level
- 2+ years’ experience in a related role
Education Level
- College degree preferred
- Minimum of a two-year college degree or equivalent experience
About the Company
- SymQuest, part of Konica Minolta, currently has an exciting opportunity for a Service Desk Engineer!
- Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
- Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Equal Opportunity
- Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
- Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.