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About the Role
The Front Office Agent is responsible for hosting guests, creating unique memories, and maintaining professional relationships to enhance their overall experience. This role actively supports the organization's goals, objectives, vision, mission, and values.
Responsibilities
- Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
- Hosting and welcoming guests with a friendly and sincere demeanor
- Assisting with guest check-in and out process, as well as folios, invoicing and billing
- Thinking outside the box to own and solve guest stay areas of opportunity, and going above and beyond to recover any service opportunities and exceed guest expectations
- Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
- Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
Requirements
- Minimum of two years’ experience in a hotel operations environment
- Minimum of two years’ experience in customer service
- Possess basic math skills and have the ability to accurately handle billing
- Ability to communicate clearly and speak, read, write and understand English well
- Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
- Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- Must be able to bend, stoop, squat and stretch to fulfill tasks.
- Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Skills
- Customer service
- Telephone etiquette
- Billing
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Experience Level
- Minimum of two years’ experience in a hotel operations environment
- Minimum of two years’ experience in customer service
Education Level
- High School Diploma or equivalent
- Bachelor’s Degree preferred
Salary/Compensations
- $32.86 to $43.81 an hour
About the Company
- At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life.
- We have built a culture that leads with the important notion we live by every day; do what you love.
Equal Opportunity
- We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.
- In the United States we are proud to be an EEO employer M/F/D/V.
- We maintain a drug-free workplace and perform pre-employment substance abuse testing.