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About the Role
We are growing in the Mid Atlantic market and seeking an experienced Community Manager for a new property. At Lakeshore Management, we are committed to creating communities that people are proud to call home. This role is ideal for someone who enjoys balancing sales, operations, and team leadership in a fast-paced environment. The Community Manager plays a key role in driving occupancy, supporting team development, and delivering a high-quality experience for our residents.
Responsibilities
- Oversee daily operations including budgeting, rent collection, expense control, and vendor management.
- Monitor key performance indicators: occupancy, revenue, delinquency, and expense performance.
- Ensure strong curb appeal, property standards, and operational efficiency.
- Prepare and submit required financial and operational reports.
- Drive occupancy through marketing, leasing, and home sales activities.
- Manage full prospect lifecycle: lead follow-up, appointment setting, tours, and closing.
- Execute outreach strategies to generate traffic and improve conversion.
- Oversee lease renewals and resident retention efforts.
- Track pipeline activity and adjust strategies to meet goals.
- Serve as primary point of contact for residents.
- Address concerns and resolve issues in a timely, professional manner.
- Promote a positive and welcoming community environment.
- Hire, train, and develop team members.
- Set expectations and hold team accountable for performance.
- Foster a collaborative, respectful, and results-oriented culture.
- Ensure property is well-maintained, safe, and compliant with policies, procedures & regulations.
- Coordinate with maintenance staff and vendors.
- Enforce community rules and company policies.
- Oversee home inventory, installations, and capital projects.
- Ensure projects are completed on time and within budget.
- Support continuous improvement of community assets.
Requirements
- 3-5+ years of experience in property management, sales, or operations.
- Prior leadership or supervisory experience preferred.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with performance metrics and goals.
- Must be flexible, willing to work Saturdays, and available for on-call/after business hour emergencies.
- Must be flexible and available for travel for company training and events requiring attendance once per quarter, including occasional overnight travel as needed.
- Fair Housing knowledge preferred.
Skills
- Bilingual in English/Spanish, preferred
- Sales-oriented
- Strong communication and relationship-building skills
- Organized, dependable, and detail-oriented
- Ability to manage multiple priorities
- Leadership
- Accountability
- Resilience
Location
- Modena, NY
Work Type
- Full Time
Experience Level
- Experienced
Education Level
- High School Diploma or equivalent required
- Bachelor’s degree preferred
- Property management or real estate certifications a plus
Salary/Compensations
- $56200.00 - $70200.00Salary/year
- plus variable compensation
Benefits
- Competitive compensation with performance-based incentives
About the Company
- At Lakeshore Management, we are committed to creating communities that people are proud to call home.
- At Lakeshore, our core values guide everything we do—we build community, show kindness and compassion, communicate clearly and intentionally, hold ourselves accountable, do the right thing, and remain resilient in a fast-moving environment.
- Be part of a company focused on creating welcoming, well-maintained communities
- Opportunity to grow your career within a supportive and performance-driven organization
- Work in an environment that values people, accountability, and doing the right thing.
Equal Opportunity
- Lakeshore Management is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status.
- Applicants are encouraged to confidentially self-identify when applying.
- Employment is contingent upon successful completion of background investigation including pre-employment drug screening.
- Lakeshore is a smoke-free and drug-free workplace, for the purpose of workplace safety for all.