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About the Role
Coordinates and provides advice on translation and the integration of French language services into PHO activities and into the delivery of products and services to meet the requirements of the French Language Services Act (FLSA).
Responsibilities
- Supports the implementation and execution of PHO's French Language Services (FLS) policy and strategy.
- Manages translation requests and coordinates translation of PHO products and digital content with external service providers.
- Reviews and proofreads translated materials for quality assurance.
- Supports the development and ongoing content management of PHO's French language website and related digital content.
- Provides expertise and support to internal program areas on FLS compliance.
- Provides strategic advice, responses, issues management support, legislation interpretation and application on issues, trends, or complaints related to the provision of FLS.
- Develops administrative processes, evaluation tools, performance measures and monitoring systems to monitor, track, evaluate and report PHO FLS requirements and activities.
- Supports manager in development and implementation of PHO operational policies, processes, best practices, tools and resources to promote compliance with FLS.
- Develops, recommends and supports initiatives and special projects with direct impact on the Francophone community.
- Acts as main point of contact for French Language Services clients.
- Liaises with the provincial Office of Francophone Affairs to investigate, respond to and resolve complaints regarding the provision of FLS.
- Provides training for PHO staff on all existing and any new French language polices and processes.
- Supports Human Resources with French recruitment and to ensure recruitment policies and processes are compliant with FLSA.
Requirements
- Interpretive understanding of the FLSA and regulations.
- Knowledge of Ontario's francophone community, issues and concerns.
- Knowledge of health system in Ontario.
- Statistical analysis and reporting skills.
- Consultation skills to provide advice to staff and management on the interpretation of FLSA requirements, legislation and policies.
- Knowledge of communications principles and techniques.
- Knowledge of and familiarity with digital/web, eLearning and graphic design processes.
- Negotiation skills along with tact and judgement to investigate and resolve complaints of non-compliance.
- Ability to efficiently develop materials with great attention to detail.
- Ability to work under pressure, often within tight and competing deadlines.
Skills
- Translation
- French Language Services
- FLSA compliance
- Content management
- Quality assurance
- Procurement directives
- Invoicing
- Website development
- Digital content
- Strategic advice
- Issues management
- Legislation interpretation
- Administrative process development
- Evaluation tools
- Performance measures
- Monitoring systems
- Reporting
- Operational policies
- Best practices
- Initiatives development
- Client relations
- Complaint resolution
- Training delivery
- Recruitment support
- Bilingualism (English/French)
Location
- Toronto
Work Type
- Contract
- Full-time
Experience Level
- 3-5 years of related public sector experience
Education Level
- Bachelor’s degree in communications, public relations, journalism or related field
Salary/Compensations
- $71,372.00 - $99,922.00
About the Company
- PHO is committed to ensuring equity in employment.
- Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals.
Equal Opportunity
- PHO is committed to ensuring equity in employment.
- Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals.
- Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca.
- Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process.