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About the Role
Accenture Song accelerates growth and value for clients by combining creativity, technology, and data-driven intelligence. Our Digital Commerce delivery practice helps organizations design, build, and scale modern digital commerce ecosystems, embedding Generative AI and Agentic AI to enable real-time personalization, autonomous merchandising, and intelligent customer engagement at scale. We are seeking experienced delivery leaders energized by the agentic commerce era to lead programs that make it real for our clients.
Responsibilities
- Owning end-to-end delivery of commerce transformation programmes from discovery and architecture through build, testing, and go-live, ensuring programmes are on time, on budget, and delivering against agreed outcomes.
- Leading the technical and functional delivery of major commerce platform implementations, including composable and headless architectures built on platforms such as Commercetools, Salesforce Commerce Cloud, Adobe Commerce, or MACH-aligned stacks.
- Defining delivery approaches, programme structures, and workstream plans that are executable, well-governed, and appropriately resourced across engineering, solution architecture, QA, and integration.
- Leading multi-disciplinary delivery teams, including engineers, architects, QA, and third-party partners, creating the conditions for high performance and clear accountability.
- Managing client relationships at programme and senior stakeholder level, providing transparency on progress, risks, and decisions, and building trust through consistent delivery.
- Overseeing the integration of commerce platforms with surrounding enterprise systems, including CRM, CDP, OMS, payments, PIM, and search, and ensuring architecture decisions are sound, scalable, and fit for purpose.
- Leading the delivery of agentic commerce capabilities, including AI-powered personalisation, conversational commerce, intelligent search, and autonomous merchandising, integrated into commerce platforms or built on cloud AI services.
- Driving build vs. buy decisions across commerce platforms, AI orchestration frameworks, and supporting infrastructure, bringing a point of view grounded in delivery experience.
- Embedding responsible AI and governance principles into agentic delivery programmes, including auditability, explainability, and human-in-the-loop mechanisms.
- Contributing to Accenture Song's commerce delivery capability, including shaping accelerators, reusable assets, delivery standards, and points of view that advance our market position.
- Supporting the growth and development of delivery talent within the team, providing hands-on coaching and creating development opportunities for consultants and engineers.
Requirements
- ~8 years of professional experience in technology delivery, with a track record of leading end-to-end implementation programmes at pace and scale.
- Deep, hands-on experience delivering at least one major enterprise commerce platform such as Commercetools, Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, or a composable / MACH-aligned architecture.
- Strong understanding of commerce platform architecture, including API-led and microservices-based design, headless and composable patterns, and integration with enterprise systems.
- Proven ability to lead multi-disciplinary delivery teams, including engineers, architects, QA, and third-party partners, across complex, multi-workstream programmes.
- Experience managing senior client stakeholders, able to build trust, communicate delivery status with clarity, and navigate competing priorities and risks.
- Working knowledge of cloud platforms (AWS, GCP, or Azure) as deployment and infrastructure environments for commerce and AI systems.
- Demonstrable interest in agentic commerce and AI, through delivery of AI-powered features, proof of concepts, or a developed understanding of how agentic capabilities integrate with commerce platforms.
- Strong communication and leadership skills, able to set direction, hold teams accountable, and represent delivery credibly at C-suite level.
- Hands-on experience delivering agentic AI capabilities on cloud platforms such as Google Vertex AI Agent Builder, AWS Bedrock, or Azure OpenAI.
- Familiarity with agentic AI frameworks and tooling such as LangGraph, LangChain, LlamaIndex, or CrewAI, and how they are applied.
- Experience with retrieval-augmented generation (RAG) architectures, vector databases, and LLM-powered applications as part of a commerce or customer technology programme.
- Familiarity with CI/CD pipelines, containerisation, and cloud-native deployment practices for production commerce and AI systems.
Skills
- Digital Commerce Delivery
- Generative AI
- Agentic AI
- Commerce Platform Implementation
- Composable Architectures
- Headless Architectures
- Commercetools
- Salesforce Commerce Cloud
- Adobe Commerce
- MACH-aligned stacks
- API-led design
- Microservices-based design
- CRM integration
- CDP integration
- OMS integration
- Payments integration
- PIM integration
- Search integration
- AI-powered personalisation
- Conversational commerce
- Intelligent search
- Autonomous merchandising
- Cloud AI services
- Google Vertex AI
- AWS Bedrock
- Azure OpenAI
- Responsible AI
- AI governance
- Cloud Platforms (AWS, GCP, Azure)
- Agentic AI frameworks
- LangGraph
- LangChain
- LlamaIndex
- CrewAI
- Retrieval-Augmented Generation (RAG)
- Vector databases
- LLM-powered applications
- CI/CD pipelines
- Containerisation
- Cloud-native deployment
Location
- London
Work Type
- Flexibility and mobility are required
- Onsite client and partner engagement
- In-person collaboration, learning, and rapport building
Experience Level
- Manager
- ~8 years of professional experience in technology delivery
Salary/Compensations
- Competitive basic salary
- Annual performance bonus
- Opportunities to acquire equity
Benefits
- Wide range of health and wellbeing benefits
- Up to 30 days of leave
- 3 extra volunteering days per year
- Family-friendly and flexible work policies
- Attractive pension plan with financial wellbeing support and resources
- Private healthcare insurance plan
- Mental Wellbeing support
- Employee Assistance Programme
- Career Development and Counselling
- Generous Parental Leave offerings
About the Company
- Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
- We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
- Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
- Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www.accenture.com
Equal Opportunity
- We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.