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About the Role

Amazon Ads is seeking an experienced technical leader to manage a team of Technical Enablers supporting Amazon's largest advertisers and agencies across the EU market. This role involves building and scaling post-sales technical support, driving innovation, and ensuring exceptional service quality for enterprise customers.

Responsibilities

Navigate a high level of ambiguity and identify key business problems to prioritize and solve.
Manage a team of Programmatic Solutions Consultants - Technical, including resource planning and driving customer success.
Determine strategy and simplify or extend solutions for optimal outcomes.
Utilize data to develop new opportunity areas, track program metrics, and influence business decisions.
Set team goals and direction, ensuring alignment with broader business objectives.
Hire, develop, and lead a team of Programmatic Solutions Consultants - Technical.
Monitor and manage a services organization for efficiency, productivity, and quality.
Generate and implement innovative ideas to drive business improvement and scale.
Lead cross-functional collaboration to implement new initiatives.
Anticipate bottlenecks, assess risks, mitigate issues, and manage escalations.
Communicate effectively with diverse stakeholder groups.
Represent Amazon when meeting with senior executive teams from top customers and build strategic relationships.
Lead and develop a team of Technical Enablers to resolve complex campaign execution issues for enterprise customers.
Drive operational excellence in technical issue resolution, ensuring knowledgeable and responsive support.
Establish and optimize processes for issue investigation, including defect identification and solution research.
Partner with Product, Engineering, and Sales teams to influence roadmaps based on customer feedback.
Develop and implement strategies to scale service quality through tools and automation.
Own relationships with key stakeholders in Services, Product teams, and Support Engineering.
Define and track success metrics for handling time, time to resolution, and service quality.
Build mechanisms to scale knowledge across the organization and enable first-line support teams.
Provide input for product prioritization to address root causes of customer incidents.
Ensure the team maintains Amazon's high customer service standards.

Requirements

Experience as a manager with a track record of success.
Experience in engineering teams management in a fast-paced operations environment.
Experience managing IT environments on behalf of customers.

Skills

Advertising technology
Programmatic advertising
Amazon DSP
Technical troubleshooting
Custom training programs
Product strategy
Campaign strategy
Communication (written and verbal)
Problem-solving
Analytical acumen
Data analysis
Industry and competitive trend monitoring
Tactical execution
Strategic execution
AWS services
Project management
Program management

Location

London

Work Type

Full-time

Experience Level

Manager
Experienced

Education Level

Bachelor's degree in Engineering, Computer Science, or a related technical field
Master of Business Administration

About the Company

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results.
With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences.
Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.
Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide.
We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.