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About the Role
As the Lodge Bell Person, you'll be the first friendly face guests encounter, extending a warm and genuine welcome to The Lodge. Your role involves not just guiding guests to their rooms but ensuring their journey is filled with pleasant conversation and exceptional service. With meticulous care, you'll handle and transport their luggage, ensuring every item arrives intact, safeguarding against any damage.
Responsibilities
- Inform guests of The Lodge services offered, effectively and thoroughly communicates room features.
- Effectively answers any questions guests may have.
- Being consistently pleasant to guests and inquiring about the guest’s stay.
- Addresses guest by name during closing.
- Assists Door Person when needed.
- Consistently stays posted in approved area.
- Arrive promptly in response to guest’s request, if not within 5 minutes, guest is always notified of the delay.
- Bell person always uses discretion with guests and guest information.
Requirements
- Possess a high school diploma or G.E.D.
- Prior experience in a guest contact position.
- Excellent interpersonal and communication skills.
- Ability to stand and walk for long periods of time and lift up to 50 pounds.
Skills
- Communication skills
- Interpersonal skills
Education Level
- High school diploma or G.E.D.
Salary/Compensations
- $16.00 hourly plus tips
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- 401(k)
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Onsite medical center
- Training programs
- Complimentary shuttles
About the Company
- Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
- Operates satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Portfolio includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
- With over 4,500 team members across Central New York.