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About the Role
Shape how Listen shows up in the market with customers, candidates, reporters, analysts, and the broader technology community.
Responsibilities
- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
- Serve as the primary day-to-day contact for key accounts.
- Partner with sales to identify expansion and renewal opportunities.
- Provide proactive guidance and support to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks as we scale.
Requirements
- 4-8 years of professional experience.
- Experience in a customer-facing position is a plus.
- Strong relationship-building, communication, and organizational skills.
- Self-starter comfortable with ambiguity and fast-paced environments.
- Experience with research, insights, or AI products is a plus.
- Ability to work in office 5 days/week.
- Excited to build the European presence of one of the fastest-growing AI companies in the world.
Location
- SF office
- NYC
- London
Work Type
- Onsite (5 days/week)
Experience Level
- 4-8 years
Benefits
- Full medical, dental, and vision.
- FSA/HSA and life insurance are available.
- Meaningful equity ownership.
- Annual Learning Stipend.
- Annual Wellness Stipend.
- Monthly Stipend for AI tools.
- Private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
- Flexible time off.
- Company offsites and events.
About the Company
- Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it.
- Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks.
- Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.
- Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling.
- Over 30% of our team are former founders, and multiple are competitive programming medalists.
- Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.
- Already serving 15% of Fortune 100s.
- Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days.