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About the Role
As part of the TechOps team, you will design, build, and support a first-class computing environment that keeps our business secure and our employees productive. In this role, you will be the backbone of our in-office technical experience. By ensuring our conference rooms, networking systems, and daily workplace tools run smoothly without interruption, you enable every employee to focus on expanding financial access for everyone.
Responsibilities
- Ensure audio-visual (AV) systems in conference rooms and shared office spaces function flawlessly so team members can connect seamlessly across global offices.
- Directly troubleshoot and resolve issues with printers, monitors, keyboards, and other office desk peripherals, minimizing downtime for your colleagues.
- Track and manage on-premise IT and AV inventory (including Google Meet hardware and Apple laptops) to keep our team equipped with the tools they need.
- Assist with non-office and remote technical support requests to ensure equal support across all working environments.
Requirements
- Proven experience troubleshooting basic AV setup issues, specifically with Google Meet or Zoom conference systems.
- Experience assisting presenters and running live support for small and large-scale meetings.
- Hands-on experience with basic network infrastructure and office hardware troubleshooting.
- Strong problem-solving skills with a collaborative, user-focused mindset.
Skills
- Google Meet
- Zoom
- Network infrastructure
- Office hardware troubleshooting
- Google Workspace
- Okta
- MacOS MDM tools
- Identity and Access Management (IAM)
Location
- San Francisco
- New York
- Seattle
- Washington D.C.
- Raleigh
- London
- Amsterdam
Work Type
- Onsite
- Remote
Experience Level
- Entry-level
- Mid-level
Benefits
- Medical
- Dental
- Vision
- 401(k)
About the Company
- Plaid powers the tools millions of people rely on to live a healthier financial life.
- We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
- Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe.
- Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
- At Plaid, we are building the digital financial ecosystem of the future, giving millions of people the power and access to manage their financial lives seamlessly.
- Behind every great product is a team of people who need reliable, friction-free technology to do their best work.
- Our mission at Plaid is to unlock financial freedom for everyone.
- To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable.
- We recognize that strong qualifications can come from both prior work experiences and lived experiences.
- We encourage you to apply to a role even if your experience doesn't fully match the job description.
- We are always looking for team members that will bring something unique to Plaid!
Equal Opportunity
- Plaid is proud to be an equal opportunity employer and values diversity at our company.
- We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics.
- We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
- Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
- If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.