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About the Role
The Investigations Analyst is part of our Global Safety & Security (GS&S) Corporate Investigations team, partnering with various departments to support fact-finding research across a broad range of internal case types. This role involves gathering intelligence and delivering objective findings to protect Salesforce's people, assets, and integrity.
Responsibilities
- Supports internal investigations from intake through closure, researching matters such as expense policy violations, theft, Code of Conduct violations, and other referred misconduct following established investigative procedures.
- Documents findings in formal investigation summaries, capturing timelines, evidence, and supporting research for each case.
- Partners with Employee Relations, Employee Success, Legal, and other business units on case intake and research.
- Tracks and manages caseload in the case management system, ensuring accurate classification and timely resolution.
- Identifies and analyzes trends across cases and contributes to risk reduction and awareness efforts.
- Creates reporting and manages dashboard metrics for delivery to leadership and business partners.
Requirements
- 2+ years of analyst experience in corporate investigations, employee relations, security, law enforcement, or a related field.
- Strong written communication skills and ability to produce clear, factual, well-organized investigative summaries.
- Ability to exercise sound judgment and discretion when handling highly sensitive and confidential information.
- Ability to manage a caseload independently while consistently meeting deadlines.
- Ability to collaborate effectively with Legal, Employee Relations, Employee Success, and other partners across the business.
- Ability to handle urgent requests and toggle from tactical to strategic initiatives at short notice.
Skills
- Case management tools
- Workplace investigations
- Expense policy
- Insider threat concepts
- Open-source research
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor's degree or equivalent (preferred, not required)
Salary/Compensations
- $75,000 - $113,500 annually
- $90,200 - $124,000 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and is committed to creating a workplace that’s inclusive and free from discrimination.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.