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About the Role
Supports day-to-day freight coordination by scheduling, assigning, and tracking shipments. Focuses on accurate data entry, monitoring shipment progress, and communicating updates between drivers and internal teams. Provides direct support to Independent Contractors, responds to questions, relays instructions, and escalates issues as needed, all within defined guidelines and systems. Plays a critical role in maintaining timely freight movement and exceptional service.
Responsibilities
- Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
- Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
- Relay instructions and updates to Independent Contractors and document interactions in internal systems.
- Monitor shipment status and provide updates to ensure on-time delivery.
- Identify basic service issues and escalate concerns to supervisors for resolution.
- Maintain accurate records of driver hours, performance, and availability.
- Provide straightforward customer updates and route information based on set guidelines.
- Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
- Follow all department standard operating procedures (SOPs) and compliance requirements.
- Support new drivers by providing system instructions and basic process guidance.
- Perform data entry, documentation review, and administrative tasks to support fleet operations.
- All other duties as assigned.
Requirements
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Ability to follow established processes in a fast-paced environment.
- Basic problem-solving skills with willingness to escalate issues appropriately.
- Comfort using dispatch systems; AS400 experience a plus.
- Ability to maintain professionalism when working with drivers and internal partners.
- Transportation or dispatch experience preferred.
- Demonstrated reliability and commitment to attendance and schedule requirements.
- Proficient in Microsoft O365 and common office technologies.
- Must be able to work on-site and commute reliably to the assigned location.
Skills
- Customer service
- Communication
- Problem-solving
- Dispatch systems
- Microsoft O365
- Data entry
- Documentation review
- AS400 experience (plus)
Location
- Onsite
Work Type
- Onsite
- Full-time
Education Level
- High school diploma or equivalent
Salary/Compensations
- $26.15 per hour