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About the Role

As a Sr. Clinical Specialist, Enabling Technologies at Medtronic, you will provide clinical, technical, and product knowledge support to customers, build solid customer relationships, and conduct customer training. You will be responsible for key customer reports and ensuring all duties comply with the Quality System and BCS requirements. This is a field-based role requiring you to reside within the territory and travel to multiple accounts.

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with customers.
Represent Medtronic during technology-enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Install software and hardware upgrades.
Perform system preventative maintenance.
Provide telephone clinical support to customers.
Use UNIX/LINUX commands to modify operating files.
Fulfill Software and Service Contract obligations.
Act as the primary Medtronic customer liaison for repair and technical support issues.
Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
Provide service to customers per their individual needs.
Maintain familiarity with the status of calls and issues at customer sites.
Report necessary complaints and partner with CSM/NRC to ensure full resolution.
File weekly site visit and customer contact reports for service improvement purposes.
Educate and train physicians and hospital personnel on technical matters relating to technology-enabled procedures.
Provide a clinical resource for surgeons, clinicians, and others being trained.
Update customers on tips, shortcuts, and suggestions.
Participate in in-house sponsored customer training at designated sites for both internal and external partners.
Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for Navigation and Robotics.
Attend and participate in sales meetings, training programs, conventions, and trade shows.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of Company programs.
Support more complex, new image-guided products and applications to physicians and hospital staff.
Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in-field experience.
Responsible for documentation at new or existing installations.
Adhere to company policies and conduct all business in an ethical manner.

Requirements

Must have a valid driver's license and active vehicle insurance policy.
Driving record will be reviewed and considered as part of the application.
Must be able to drive approximately 50% of the time within assigned territory.
May require overnight travel within own district or neighboring districts.
Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events.
Periodically required to work weekends, evenings, and nights.
Ability to work efficiently and autonomously with little direction when outside of clinical events.
Ability to attend national meetings, district meetings, and other training as requested.
Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room.
Ability to lift up to 40 pounds.
Ability to sit, stand, and/or walk for 8+ hours per day.
Ability to bend/stoop, squat, and balance frequently.
Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
U.S. work authorization is required for roles below Principal level.

Skills

Clinical support
Technical support
Product knowledge
Customer relationship management
Customer training
System hardware and software maintenance
UNIX/LINUX commands
Repair and technical support
Physician and hospital personnel education
Surgeon and clinician support
New product development input

Location

Field-based
Within the territory

Work Type

Field-based
Full-time

Experience Level

Minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience with a High School Diploma or GED.
Minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience with an Associate’s Degree.
Minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience with a Bachelor’s degree.

Education Level

High School Diploma or GED
Associate’s Degree
Bachelor’s degree
RT and/or MRI certification (Nice to Have)
Degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) for foreign degrees.

Salary/Compensations

$88,000.00 - $132,000.00 USD
Eligible for a Sales Incentive Plan (SIP)

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain.
Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools.
We are committed to building a workforce that brings together a broad range of perspectives and experiences at every level.
We want to accelerate and advance our ability to create meaningful innovations.

Equal Opportunity

Medtronic provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.