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About the Role
The Engagement Specialist promotes the agency’s mission statement and values through compassionate communication with current clients who are having difficulty engaging in treatment. As the initial point of contact, you will be responsible for identifying and communicating with these clients, sending letters, tracking communication, uploading documentation, adding notes and alerts, and providing alternate scheduling options. Engagement Specialists are also often the first point of contact for potential clients seeking services, including those being discharged from hospitals and other facilities, and are responsible for providing education about FSI services, guiding individuals and scheduling initial appointments.
Responsibilities
- Identify clients who have violated the attendance policy and help them re-engage in services.
- Promote rapid re-engagement in behavioral health services through timely communication and documentation.
- Ensure accurate data collection.
- Educate prospective clients on services and attendance policy.
- Provide education about FSI services to potential clients.
- Guide individuals seeking services.
- Schedule initial appointments for potential clients.
- Assist clients at risk for losing insurance benefits to ensure continuity of care.
- Link clients to additional resources as needed.
- Perform other duties as assigned.
Requirements
- Intake or case management experience in a human services organization is essential.
- Working knowledge of behavioral health terminology and client needs is essential.
- Must be authorized to work in the United States without work sponsorship.
Skills
- Technology savvy (Windows, Microsoft Office, Electronic Health Records)
- Collaborative relationship building and communication skills
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work independently
- Organizational and time management skills
Location
- Hybrid position, 3 days on-site, 2 days remote
Work Type
- Full-Time
Experience Level
- Two (2) years of experience in scheduling or case management with a Bachelor's Degree
- Four (4) years of experience in intake scheduling or case management with an Associate's Degree
Education Level
- Bachelor’s Degree in Psychology, Social Work, Nursing, Human Services, or a closely related field
- Associate degree in a related field
Salary/Compensations
- $19.00 - $21.00 per hour
Benefits
- Medical, dental, and vision coverage.
- 403(b) retirement plan with employer match up to 5%.
- Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
- Access to Family Services’ Compassionate Leave Program.
- Group term life and long-term disability insurance.
- Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
- Supplemental insurance through Aflac.
- Employee assistance program (EAP).
- Pet insurance.
About the Company
- Our Mission: To support people, strengthen families, and nurture safer, healthier communities.
- Our Values: Compassion – Extending empathy and understanding to others. Integrity – Being honest and dependable. Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge. Diversity – Promoting a vision of community comprised of wide-ranging assets. Respect – Treating all individuals with dignity and without judgement. Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives. Justice – Promoting social and economic equity and fairness. Quality – Aspiring for excellence in every aspect of our work.
Equal Opportunity
- Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
- Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.