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About the Role
This position is responsible for effectively and efficiently processing customer transactions in a branch environment and referring customers who may need guidance in identifying the right financial solutions. This role supports the achievement of business results by building long-term, mutually beneficial relationships and engaging in key building blocks to ESL’s success.
Responsibilities
- Process customer transactions effectively, efficiently, and accurately.
- Meet transactions per FTE target.
- Meet balance accuracy standards.
- Participate in achieving team lead objectives.
- Participate in efforts to achieve unit’s customer and employee satisfaction targets.
- Ensure compliance with Audit/Operational controls.
- Adhere to member focus processes and expectations.
- Participate in coaching processes to improve proficiency in Member Focused Behaviors.
- Attend sales meetings and participate in sales activities to increase sales success.
- Use member focus skills and behaviors to foster and meet internal customer satisfaction performance targets.
Requirements
- High School diploma or High School equivalency diploma required.
- 6-12 months teller experience preferred.
- Proficient in PC applications.
- Good verbal and written communications skills.
- People and team oriented.
- Prior sales experience preferred.
- Maintains a high degree of flexibility in support of branch needs.
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose.
Skills
- PC applications proficiency
- Verbal communication
- Written communication
- Team orientation
- Sales
- Flexibility
Location
- Branch environment
Work Type
- Full-time
Experience Level
- 6-12 months teller experience preferred
Education Level
- High School diploma or High School equivalency diploma
Salary/Compensations
- $19.66 per hour
Benefits
- Wellness program
- Family assistance plan
- 401k with match
- Paid volunteer time
- Learning & Development training
About the Company
- ESL offers a competitive benefits package which focuses on providing a work life balance for all employees.
- ESL's award-winning work environment has been recognized by the Great Place to Work Institute since 2010.
Equal Opportunity
- We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.