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About the Role
Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Responsibilities
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties.
- Supervises private party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents.
- Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned by the Employer.
Requirements
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
Skills
- Customer service
- Sales
- Registration
- Interpersonal communication
- Organizational skills
- Computer skills
- Word
- Excel
- Administrative support
- First aid
Work Type
- Flexible shifts
Experience Level
- One year of previous customer service and/or administrative office experience preferred.
Education Level
- High school diploma or GED preferred
- Some college highly preferred
Salary/Compensations
- Competitive salary
- Great pay
Benefits
- Free uniforms
- Free food & snacks
- Leadership roles
- Flexible hours
- Valuable work experience
- Increased social opportunities
- Future references/referrals
About the Company
- Goldfish Swim School is a rapidly growing, award winning franchise.
- We change lives.
- We help children reach their goals.
- We wear flip flops.
- We work in a 90-degree pool.
- We love our employees and reward hard work with shout awards, gift cards and fun social events!
- We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights.
- Due to the rapid growth of our school, advancement opportunities exist for the right candidate.