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About the Role

This is a SaaS enterprise sales leadership role, managing a team of Enterprise Account Managers across North America. The role focuses on helping brands communicate more effectively with customers, building a winning team, and expanding the customer base by driving AI sales and adoption.

Responsibilities

Lead and develop Account Managers to execute upsells/cross sells within a rapidly evolving ecosystem and dynamic technology.
Focus the team on the entire post-sales cycle for driving AI sales and adoption.
Help teams systematically identify and prioritize key install-base growth opportunities.
Evangelize additional products.
Execute with a high velocity of transactions with a high degree of operational rigor.
Nurture key relationships within Braze and throughout the customer base.
Prepare for and participate directly in customer-facing engagements.
Recruit, retain, inspire, and develop top talent.
Lead teams through the full-cycle SaaS upsells: prospecting, whitespace mapping, upsell/cross sell execution, and long-term relationship growth.
Coordinate and work cross-functionally internally with Sales Directors, AEs, Renewal Managers, Marketing, Customer Success, Legal, and Sales Operations.
Build teams and processes from the ground up.

Requirements

Minimum of 2 years of successful experience in saas or AI sales, leading a team of quota-carrying Overlay Sellers or AI/Product Specialists Sellers, ideally in the Enterprise sector.
Proven ability to recruit, retain, inspire, and develop top talent.
Proven experience in leading teams through the full-cycle SaaS upsells: prospecting, whitespace mapping, upsell/cross sell execution, and long-term relationship growth.
Ability to coordinate and work cross-functionally internally with internal constituencies, including Sales Directors, AE’s, Renewal Managers, Marketing, Customer Success, Legal, and Sales Operations.
Experience building teams and processes from the ground up.
Outstanding verbal and written communication skills.
Excellent commercial and legal negotiation skills.
Strong technical and business acumen; the ability to engage with multiple customer personas across a wide variety of industries and within both technical and marketing functional roles.
Experience selling agentic solutions or selling Marketing Technology is a strong plus.

Skills

SaaS sales
AI sales
Team leadership
Account management
Upselling
Cross-selling
Customer engagement
AI sales and adoption
Business acumen
Communication skills
Negotiation skills
Technical acumen
Marketing technology sales

Location

North America

Work Type

Hybrid

Experience Level

Minimum of 2 years of successful experience in saas or AI sales, leading a team of quota-carrying Overlay Sellers or AI/Product Specialists Sellers, ideally in the Enterprise sector.

Salary/Compensations

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $133,000 and $165,000/year, with an expected On Target Earnings (OTE) between $262,000 and $330,000/year (including bonus or commission).

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Equity grants of restricted stock (RSUs)

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.