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About the Role
The People Operations Partner is a trusted People partner to our field organization, supporting a high-volume, multi-unit food & beverage business across multiple markets. This role partners closely with General Managers, Shift Leads, and Operations Managers to build strong teams, develop leaders, navigate employee relations, and create an exceptional employee experience across our stores. You'll work at the intersection of People and Operations, helping leaders solve real-time challenges around performance, staffing, engagement, retention, and team health. This is a highly field-facing role, requiring significant time in stores to build relationships with frontline teams and leaders, understand business operations firsthand, and translate people insights into action. The ideal candidate is energized by the pace and complexity of hourly, customer-facing environments and enjoys being close to the operation rather than operating solely from a corporate office.
Responsibilities
- Partner with Talent Acquisition and Operations leaders on hiring strategy, interview calibration, and workforce planning across markets.
- Support strong hiring decisions by assessing talent quality, team fit, and long-term potential.
- Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp-up.
- Proactively identify hiring gaps, staffing risks, and organizational needs within markets.
- Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics.
- Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts.
- Support internal promotions, succession planning, and leadership development across markets.
- Help leaders navigate difficult conversations confidently, fairly, and consistently.
- Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism.
- Identify trends in turnover, attendance, engagement, and performance, partnering with Operations leaders to take proactive action early.
- Act as a trusted resource for employees and managers, balancing employee experience with business needs.
- Build strong relationships across markets to maintain a clear pulse on team health, morale, and operational challenges.
- Partner cross-functionally with TA, Payroll, Training, Finance, and Operations to support smooth business operations.
- Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making.
Requirements
- 4+ years of HR or People Ops experience, ideally in a fast-paced retail or hospitality environment.
- Working knowledge of labor laws and compliance requirements (I-9s, wage & hour, documentation standards).
- Proven ability to manage multiple priorities and meet deadlines in a high-volume environment.
- Demonstrated ability to stay organized and detail-oriented across multiple workstreams.
- Comfortable using HR systems and tools (HRIS, ATS, Google Suite).
- Ability to handle sensitive information with discretion and sound judgment.
- Must be based in NYC with flexibility to travel throughout the market as needed.
Skills
- Employee relations
- Coaching managers
- People Ops fundamentals (onboarding, compliance, documentation, investigations)
- Organization
- Detail-orientation
- Responsiveness
- Action-orientation
- Follow-through
- Comfort with ambiguity, pivots, and fast pace
- Clear, thoughtful communication
- Supporting people
- Making the job fun
Location
- Brooklyn, NY
Work Type
- In-person
- Frequent travel
Experience Level
- 4+ years of HR or People Ops experience
Salary/Compensations
- $90,000 - $110,000
Benefits
- Equity package
- 15 days of paid annual leave
- Three health plan options, with full coverage available for two employee-only tiers
- Commuter benefits
- Parental leave
- Bereavement leave
- Free coffee, matcha and more
- Regular social outings with the team
- Free Blank Street swag
About the Company
- At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation.
- From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
- We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.
- It all starts with our people and their commitment to make magic happen each and every day.