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About the Role
Dimerco is seeking responsible, self-motivated individuals to grow in the fast-paced world of global shipping and logistics. We provide a supportive learning environment, professional training, and pathways to career success, aiming to equip talented people with the skills to achieve their career dreams.
Responsibilities
- Manage daily Ocean Operations and provide leadership to ensure efficient, accurate, and timely execution of import/export activities.
- Establish and monitor departmental KPIs covering service quality, productivity, on-time performance, billing accuracy, cost control, and customer satisfaction.
- Identify gaps and implement corrective actions.
- Monitor operational quality and continuously streamline processes to improve efficiency and effectiveness.
- Develop and implement SOPs for key and MNC accounts to meet service expectations and ensure consistent execution.
- Monitor operational costs, vendor expenses, and cost leakage.
- Identify cost-saving opportunities and support initiatives to improve overall GP performance.
- Ensure compliance with company policies, customer requirements, SOPs, and applicable regulatory standards.
- Provide training and ongoing guidance to new and existing Ocean team members to ensure operational competency and adherence to company and customer requirements.
- Oversee the accuracy and timeliness of customer billing and vendor cost processing, including resolution of discrepancies and billing issues.
- Participate in the annual business plan and operating budget process and support execution against departmental financial and operational targets.
- Perform other duties and assignments as directed by management and support strategic initiatives as required.
Requirements
- Minimum of 6-8 years in Ocean Operations at NVOCC/Freight Forwarding.
- Minimum of 2 years in a Supervisory or Team Leader Role.
- Strong knowledge of ocean import/export operations, shipping documentation, customs procedures, and carrier coordination.
- Excellent communication, prioritization, organizational and multi-tasking skills.
- Proficient with Microsoft Office applications.
- Being able to work independently and part of a team.
Skills
- Ocean Operations
- NVOCC/Freight Forwarding
- Supervisory/Team Leadership
- Ocean import/export operations
- Shipping documentation
- Customs procedures
- Carrier coordination
- Communication
- Prioritization
- Organization
- Multi-tasking
- Microsoft Office
- Mandarin (plus)
- Independent work
- Teamwork
Location
- Rosedale, NY
Work Type
- Full-time
Experience Level
- 6-8 years in Ocean Operations
- 2 years Supervisory or Team Leader Role
Salary/Compensations
- Salary based on experience
Benefits
- Medical insurance
- Vision insurance
- Dental Insurance
- 401(k)
About the Company
- Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing.
- Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents.
- Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.
- Dimerco’s official webpage: https://dimerco.com/
Equal Opportunity
- Dimerco is an equal employment opportunity employer.
- Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
- If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.