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About the Role
As a Rooms Controller, you will manage overall hotel room inventory and coordinate daily operations to support the Front Office leadership team. Your role is crucial in ensuring guest requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.
Responsibilities
- Conducting Pre-Keys
- Coordinating with Housekeeping, Engineering and Front Office to ensure all hotel inventory is available to maximize revenue
- Review ALL Membership profiles to ensure all guest preferences are met
- Reviewing reservations made same-day to ensure all benefits, welcome amenities and preferences are actioned and communicated
- Managing room inventory, room readiness and balancing room inventory
- Reviewing the “Room Diary” to ensure rooms types are balanced to maximize revenue and upsells
- Coordinating and assigning airlines based on contracted room types
- Attends and reviews weekly resumes to ensure front office team is set up for success
- Manages the front office infographic board for effective communication
- Must be able to perform the duties of Front Desk Agent, if needed.
- Other duties as assigned.
Requirements
- Previous front office experience required
- Proficiency in English (verbal and written), second language an asset
- Computer literate in Microsoft Window applications and Opera an asset
- Must be organized with strong attention to detail
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Location
- Austin
Work Type
- Full-Time
Benefits
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
About the Company
- Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
- #BELIMITLESS
Equal Opportunity
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
- Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V