Front Desk Agent, Austin (The Code, an AvantStay Hotel)
Field Operations - Market Ops · Austin, TX, US
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About the Role
The Front Desk Associate is the face of AvantStay and our boots on the ground at our market office location. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The primary responsibility will be facilitating in person guest check-ins. In addition, they will be responsible for managing all aspects of the office from handling deliveries, organizing supplies, documenting par levels of linens/supplies in storage, and at times providing support to the local teams and vendors with market operations. The ideal candidate is detail oriented and thrives on problem-solving issues. This person will primarily work onsite at the office to ensure guest check ins are flawless, while at times performing inspections or team support during not peak arrival days.
Responsibilities
- Conduct live check-ins for arriving guests, serving as the first impression and face of the company.
- Receive, organize, and stock deliveries of housekeeping and operational supplies.
- Lift, move, unpack, and organize the office and storeroom.
- Guide guests through the AvantStay experience, ensuring a positive first impression.
- Communicate with the field team regarding guest arrivals and requests.
- Utilize technology to release check-in instructions and close out 'Live Check-In' cases in Salesforce.
- Assist with inventory duties, including preparing items for the field team, receiving deliveries, and tracking linen/consumables use.
- Maintain and organize gathering spaces, including the office and surrounding area.
Requirements
- Must be based in the Austin area.
- Willing to work some weekends and some evenings full time.
Skills
- Guest First attitude towards hospitality
- Broad range of technology experience, including different property management systems
- Excellent communication skills
- Comfort working in a startup environment with empowerment to make decisions
- Positive attitude
- Self-starter mentality
- Ability to work effectively both in a team environment and independently
- Desire to become deeply knowledgeable about short-term rentals and housekeeping
- Strong analytical skills
- Strong strategic skills
- Strong collaborative skills
- Comfortable working in a very fast-paced environment
- Attentive to details
- Focused
- Hard-working
- Willing to do what it takes to reach the next stage
- Ability to understand and convey business issues and technical concepts
- Capable of quickly learning new software systems
Location
- Austin area
Work Type
- Full-time
- Onsite
Experience Level
- Experience in real estate, hospitality and/or tech is a plus.
Salary/Compensations
- $18/hr, dependent on your skills and experience
Benefits
- Generous company-sponsored insurance (medical, dental, vision, life, etc.)
- Flexible paid time off
- Complimentary and discounted stays at AvantStay properties
- Pre-tax retirement savings plans offered via Betterment
- Paid parental leave
- Fitness reimbursement
- Cell phone reimbursement
- Mileage reimbursement
About the Company
- AvantStay delivers exceptional, unique stays for group travelers.
- The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience.
- We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
Equal Opportunity
- We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.