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About the Role
This role is responsible for providing superior customer service while processing customer transactions, supporting account services, and cross-selling bank products. The position ensures accurate transaction processing, adherence to compliance regulations, and contributes to the branch's financial goals.
Responsibilities
- Process daily cash and non-cash transactions, including deposits, withdrawals, check cashing, and fund transfers.
- Balance daily cash and reconcile vault registers.
- Process wire transfers, stop payments, and fund holds.
- Support account opening, maintenance, renewal, and closing processes.
- Perform dual custody of ATM balancing, night deposit, and carrier processes.
- Make customer referrals and cross-sell bank products.
- Complete mandatory training on bank compliance, BSA, and other regulations.
Requirements
- Minimum 1 year of customer service experience in branch banking or a related environment.
- Knowledge of banking products, procedures, teller policies, audit procedures, and banking laws/regulations.
- Detail-oriented with previous cash handling experience preferred.
- Basic PC skills and familiarity with e-Commerce, e-Banking, and Branch Banking IT.
- Ability to sit for prolonged periods, operate office equipment, and lift up to 30 pounds.
- Strong organizational, communication, interpersonal, self-motivated, and analytical skills.
- Ability to interact with all levels of management and staff.
Skills
- Customer service
- Cash handling
- Transaction processing
- Account maintenance
- Cross-selling
- Compliance
- PC skills
- Communication skills
- Organizational skills
- Analytical skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year experience
Education Level
- High School diploma or equivalent
- Anticipation of continuing education towards degree
Salary/Compensations
- USD $18/Hr. - USD $22/Hr.
Benefits
- Full benefits
About the Company
- Standard office environment with average noise level.
- Requires normal hearing and specific vision abilities including close vision and ability to adjust focus.
- Occasional off-site client meetings and site visits may occur.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.