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About the Role
The Case Manager will provide crisis intervention and direct services to program clients at the Family Justice Center. Responsibilities include conducting safety assessments, crisis intervention, supportive counseling, safety planning with survivors, and referrals and advocacy on behalf of survivors.
Responsibilities
- Conduct intake with clients to assess risk and determine service needs.
- Provide ongoing safety planning and survivor-centered case management.
- Engage in crisis intervention, including service coordination with law enforcement, District Attorney offices, hospitals and other service providers.
- Provide criminal justice and family court information, advocacy/support, and court accompaniment to victims/survivors.
- Provide information and filing-support regarding public assistance, government entitlements, housing/shelter applications and transfers, Office of Victim Services compensation, lock replacement, short-term financial assistance, food pantries, and clothing donation centers.
- Assist clients in preparing OVS compensation claims applications and submit a minimum of 3 applications a month.
- Identify and provide referrals to outside therapeutic, legal, and other services as necessary.
- Maintain thorough case files, document client sessions and services provided, and maintain updated demographic reports for regular funder reports in a timely manner.
- Attend ongoing technical trainings, workshops, committees and lectures to ensure best-practice development and knowledge of current resources for clients.
- Perform data entry into a computerized record keeping system and maintain thorough and accurate case records and statistics.
- Assist in developing informational materials and presenting about domestic violence, gender-based violence and sexual assault dynamics, structural factors, and resources.
- Attend weekly individual and monthly group supervision meetings.
- Participate in AAFSC meetings and attend meetings on behalf of AAFSC.
- Perform other duties assigned by Director, Anti-Violence Program.
Requirements
- BA/BS/BSW required in human service or a related field.
- Fluency in Spanish or Arabic preferred.
- Reading and writing proficiency is a plus.
- Relevant work experience with one or more of the following populations/issues preferred: domestic violence, assault, and/or torture survivors; trafficked persons; immigrants; refugees; social justice.
- Counseling, community organizing, and/or group work experience preferred, with understanding of impact of intersectional violence and trauma (sexual, political, structural).
- Excellent and culturally competent interpersonal skills, with preference for experience with/interest in Arab, Middle Eastern, North African, Muslim, and/or South Asian communities.
- Experience and creativity in navigating medical, legal, and social service systems.
- Demonstrate ability to work under pressure in a calm and reassuring manner.
- Strong written communication and organizational skills; ability to manage multiple tasks.
- U.S. Work Authorization required.
- All prospective job candidates must meet screening requirements of both AAFSC and the Family Justice Centers, which may include a background check, finger printing and State Central Registry clearance.
Skills
- Case management
- Crisis intervention
- Safety planning
- Advocacy
- Supportive counseling
- Referrals
- Service coordination
- Criminal justice system navigation
- Family court system navigation
- Public assistance application support
- Housing/shelter application support
- Victim compensation claims application support
- Interpersonal skills
- Written communication
- Organizational skills
- Data entry
- Record keeping
Location
- Family Justice Center (Staten Island)
Work Type
- Full-Time
Education Level
- BA/BS/BSW required in human service or a related field
Salary/Compensations
- $61,800.00 annually
About the Company
- For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees.
- We help children stay safe, families remain together, and newcomers navigate life in New York City.
- While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.
Equal Opportunity
- We are an equal opportunity employer that values diversity at all levels.
- All individuals, regardless of personal characteristics, are encouraged to apply.