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About the Role
The successful candidate will join our dynamic Logistics & Customer Service team, playing a vital role in supporting day-to-day business operations by managing customer orders from receipt through to delivery. This includes coordinating warehouse activities, arranging customer deliveries, overseeing stock movements, supporting demand planning, and ensuring excellent customer service throughout the supply chain.
Responsibilities
- Arrange deliveries to customers from warehouses in the UK and EU via road freight, ferry, and courier services.
- Liaise with customers, warehouses, and carriers.
- Input accurate information into the internal system to create forward allocations and warehouse instructions.
- Invoice customers promptly and ensure the correct VAT is applied.
- Prepare shipping documentation, including warehouse instructions, packing lists, commercial invoices, dangerous goods notes, and packaging labels.
- Handle customer enquiries, complaints, and other customer service matters.
- Conduct monthly stock reconciliations and respond to follow-up queries from the Finance Department.
- Manage non-conformances.
- Conduct occasional on-site inspections of warehouses.
- Process charge invoices received from warehouses, freight forwarders, and other suppliers.
- Undertake project work as required.
- Provide cover for team members during periods of holiday, sickness absence, or other leave.
- Carry out any other duties as reasonably required by management.
Requirements
- Fluency in both English and German is required.
- Proven experience in managing key customer accounts.
- Experience using an ERP system.
- Proficiency in Microsoft Office applications.
- Excellent business communication skills, both written and verbal.
- Strong commitment to delivering exceptional customer service, both internally and externally.
- Enthusiasm for working in a fast-paced, dynamic environment where products, processes, and programmes continue to evolve as the business grows.
Skills
- English
- German
- Customer Account Management
- ERP Systems
- Microsoft Office Suite
- Business Communication (Written and Verbal)
- Customer Service
- Logistics Coordination
- Order Management
- Warehouse Coordination
- Demand Planning
- Supply Chain Management
- Freight Forwarding
- VAT Application
- Shipping Documentation Preparation
- Stock Reconciliation
- Non-conformance Management
- Project Management
Location
- Central London
Work Type
- Hybrid
- Full-time
Benefits
- Personal growth, including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
- Access to flexible pay with Aslan
About the Company
- Prinova is a leading global supplier of ingredients and premix manufacturing solutions.
- We are trusted by the world’s best-known food, beverage, and nutrition brands.
- Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services.
- Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers.
- We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.