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About the Role

The Employee Experience & Outcomes (EXO) organization aims to build and maintain trust between Amazon and its workforce. Within EXO, the Research, Strategy & Solutions Team focuses on employee relations research, intelligence, proactive strategies, and solutions. This role involves assessing data, workplace dynamics, and trends to identify risks and gaps, translating insights into initiatives, and influencing leaders to drive large-scale change.

Responsibilities

Design and maintain workforce research and trend-monitoring frameworks to detect labor market shifts, geopolitical signals, and employee sentiment patterns.
Conduct competitive benchmarking to identify best practices and emerging risks.
Develop predictive risk models to anticipate Employee Relations (ER) challenges.
Produce research outputs to inform strategic decision-making.
Apply employee and labor relations expertise to identify trends, predict and mitigate risk, and develop solution-focused strategies.
Synthesize workforce data, labor-market intelligence, and employee sentiment to identify emerging risks and opportunities.
Develop persuasive narratives and recommendations using data and anecdotes.
Define and measure program success through clear KPIs and research-backed evaluation frameworks.
Partner with cross-functional teams (Internal Communications, Public Policy, Public Relations, Legal, HR, Operations) to develop and implement comprehensive strategies.
Lead research initiatives that inform policy decisions and public-facing communications.
Independently design, own, and lead large-scale, network-wide projects to improve frontline employee experience.
Translate research findings into scalable mechanisms and programs.
Lead the design and implementation of tech solutions for managing employee relations with cross-functional partners.
Produce high-quality written communications that analyze problems and move solutions from concept to execution.
Present research findings and strategic recommendations to senior leadership.
Build constructive relationships with stakeholders and peers to share information, influence change, and leverage resources.
Work independently in ambiguous situations and persevere to drive resolutions.
Challenge current practices and industry status quo to generate creative mechanisms for large-scale solutions.

Requirements

Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field.
Experience in employee relations, labor relations, human relations or labor/employment law.
Experience as an HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or in HR program roles.
Bachelor's degree or equivalent in Program Management, Human Resources, Employment Law or a related field.

Skills

Strong analytical and research skills
Sound judgment
Ability to communicate complex findings clearly and persuasively
Experience producing executive-level written materials
Experience presenting to executive audiences
Experience creating and implementing large-scale organizational programs
Experience analyzing HR data and translating metrics into actionable workforce strategies
Experience supporting large hourly workforces
Experience managing multiple projects, prioritizing, planning, and managing time
Experience delivering complex, data-driven recommendations to senior leaders
Knowledge of general AI tools

Location

Luxembourg
UK/IE
France
Germany
Italy
Spain

Work Type

Full-time

Experience Level

Individual contributor

Education Level

Bachelor's degree

About the Company

Amazon's Employee Experience & Outcomes (EXO) organization exists to earn, drive, deliver and protect the trust between Amazon and its 1.5M+ workforce.
Our team is committed to building an inclusive workplace where every employee can do their best work.
We partner closely with business leaders to deliver people programs that support Amazon's long-term goals.
We pride ourselves on tackling tough problems with creativity and rigor.
As we continue to grow, we are focused on scaling our processes and raising the bar on the employee experience.
If you want to be part of a collaborative group that values trust, candid feedback, and continuous improvement, we would love to hear from you.

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.