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About the Role
Enhance guest experiences by managing reservations via phone, email, and online requests, serving as the first point of contact to ensure personalized getaways. This role emphasizes a detail-oriented approach without outgoing sales calls, making it ideal for motivated individuals who excel in customer service. Representatives have the flexibility to work from home if preferred and can earn booking incentives.
Responsibilities
- Provide 5 diamond service to guests in a professional manner.
- Promote services, packages, and events offered by Turning Stone and inform guests.
- Provide reservation information to guests in a polite and courteous manner.
- Be proficient in identifying guest needs and selling all aspects of hotel and guest services.
- Accurately input guest data quickly and with minimal error to ensure a seamless experience for the guests.
Requirements
- A High School Diploma or Equivalency required.
- At least two years of experience in customer service; call center experience is preferred.
- The ability to type 30 wpm.
- Excellent communication skills.
- Demonstrate strong organizational skills.
- Prior computer experience required.
- Prior telephone/hotel sales experience preferred.
- Ability to stand/walk for long periods of time and lift up to 10 lbs.
Skills
- Customer service
- Call center experience
- Typing 30 wpm
- Communication skills
- Organizational skills
- Computer experience
- Telephone/hotel sales experience
Location
- Remote
Work Type
- Work from home
Experience Level
- At least two years of experience in customer service
Education Level
- High School Diploma or Equivalency
Salary/Compensations
- $18.50 hourly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- 401(k)
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Onsite medical center
- Training programs
- Complimentary shuttles
About the Company
- Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
- Operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Portfolio includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.