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About the Role
The Reservations Supervisor at Turning Stone Enterprises leads and supports the accommodations team, ensuring seamless guest stays. This role involves overseeing hotel reservations, managing room inventory, creating staff schedules, and maintaining reports, all while fostering a positive environment.
Responsibilities
- Counsel, guide, and instruct employees in daily duties and make personnel recommendations.
- Oversee and administer departmental procedures with complete knowledge.
- Train personnel in job duties and ensure prompt, professional, and courteous guest service.
- Train employees in emergency procedures.
- Operate LMS program for hotel reservations and assist with booking groups.
- Schedule employees to ensure sufficient workforce for efficient guest service.
- Interface with other departments and maintain departmental logs.
- Provide daily Projected Occupancy reports and other required reports.
- Accurately apply Aspire application for call handling and ensure its use by representatives.
- Manage daily room inventory control and adjust selling strategies for maximum yield.
Requirements
- At least a 2-year college degree.
- Experience in a leadership role required.
- Hotel, computer, and telephone experience.
- Ability to type at least 40 wpm.
- Excellent communication and leadership skills.
Skills
- LMS program operation
- Aspire application use
- Call handling
- Room inventory control
- Scheduling
- Reporting
- Guest service
- Communication
- Leadership
Location
- Central New York
Work Type
- Full-time
Experience Level
- Leadership role experience
Education Level
- 2-year college degree
Salary/Compensations
- $47,476 - $60,531 yearly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts (dining, fuel, concerts)
- Team Member appreciation events
- Quality healthcare and dental benefits
- Robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Onsite medical center
- Complimentary shuttles
About the Company
- Turning Stone Enterprises is a dynamic organization with diverse business operations, including the award-winning Turning Stone Resort Casino, satellite casinos, convenience stores, and golf courses.