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About the Role
As a PBX Operator, you will be the first point of contact for guests, providing prompt and courteous service. Your role involves answering calls, transferring them to the appropriate departments, anticipating guest needs, and maintaining knowledge of company events and promotions. You will also handle office duties, accurately log information, and provide personalized wake-up calls.
Responsibilities
- Provide prompt and courteous service when answering guest calls and making transfers.
- Anticipate guest needs and offer assistance with transportation.
- Maintain knowledge of upcoming events and promotions.
- Log all information promptly and accurately.
- Perform other office duties as determined by the supervisor and/or manager, including typing and filing.
- Provide a warm and sincere greeting using the guest’s name for personal wake-up calls.
Requirements
- High school diploma or GED required.
- Prior computer experience required.
- Must be able to type 30 wpm.
- Must possess excellent communication skills.
- Must be able to sit for long periods of time.
- Must possess strong organizational and grammatical skills.
- Ability to stand/walk for long periods of time.
- Ability to lift up to 10 lbs.
Skills
- Communication skills
- Organizational skills
- Grammatical skills
- Typing
- Computer experience
Location
- Central New York
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or GED
Salary/Compensations
- $18.00 hourly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- Robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Onsite medical center
- Training programs
- Complimentary shuttles
About the Company
- Turning Stone Enterprises is a dynamic organization with diverse business operations, including the award-winning Turning Stone Resort Casino, satellite casinos, convenience stores, and golf courses.
Equal Opportunity
- We focus on delivering exceptional experiences for both our guests and staff.
- We prioritize the well-being and professional growth of our team members.