Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Front Office Coordinator - Berlin, MD role.
Rezi rewrites your resume against Pivot Physical Therapy's job description. Free.
Tailor your resume to this Front Office Coordinator - Berlin, MD role.
Rezi rewrites your resume against Pivot Physical Therapy's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Office Coordinator - Berlin, MD posting at Pivot Physical Therapy — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Office Coordinator - Berlin, MD posting at Pivot Physical Therapy — free, in seconds.
About the Role
The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance.
Responsibilities
- Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
- Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
- Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
- Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
- Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
- Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
- Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
- Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
- Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
- Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
- Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.
- Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
- Provide Rehab Aide cross training on front office duties.
Requirements
- High School Diploma or GED
- 1-2 years of customer service required
- 1-2 years of healthcare administration preferred
- Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
- Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
- Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows
- Working knowledge of HIPAA compliance and patient privacy standards
- Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
- Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
- Strong organizational and time management skills with attention to detail and accuracy in data entry
- Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements
- Ability to read, write and speak English proficiently
- Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
- Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Skills
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
Work Type
- full-time
Experience Level
- 1-2 years of customer service required
- 1-2 years of healthcare administration preferred
Education Level
- High School Diploma or GED
Salary/Compensations
- USD$ 15.00 Hr.
- USD$ 23.50 Hr.
Benefits
- Medical & Rx, Dental and Vision (eligibility begins day one of employment)
- HSA, Healthcare FSA, Dependent Care FSA
- Progyny Fertility Benefit
- Critical Illness, Accident, & Hospital Indemnity Insurance
- Company Paid Basic Life / AD&D
- Supplemental Life Insurance (Employee, Spouse, Child)
- Company Paid Short-Term & Long-Term Disability
- Long-Term Disability Buy-Up Option
- Company Paid Maternity & Parental Leave
- Adoption & Surrogacy Expense Reimbursement
- KinderCare Discount
- Legal & Credit Monitoring
- 15 days PTO (accruing starts immediately upon hire)
- 6 Major Holidays off plus 2 floating holidays yearly
- Additional compensation opportunities on top of base pay
- Bereavement Time Off & Resources
- Commuter: Pre-Tax Transit & Parking
- Retirement 401(k) (for 21+) w/ Per-Pay Company Match
- SoFi Financial Wellness Tools & Loan Resources
- HUSK Fitness Resources & Gym Discounts
- Home, Auto, and Pet Insurance
- Employee Assistance Program (EAP)
- Employee Discount Program
About the Company
- At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.
- Our mission is simple yet powerful: Extraordinary people improving lives.
Equal Opportunity
- Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.