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About the Role

The Director, Technology Services will develop and lead the technology strategy planning efforts for the IT department, ensuring IT programs align with Faculty of Information objectives. This role involves leading the IT team, managing IT capital budgets, defining metrics, and ensuring the integrity, reliability, security, and performance of information systems. The Director will plan, implement, and sustain a comprehensive information and technology environment, providing creative leadership and strategic direction for various technology services including instructional design, help desk, web, classroom media, audiovisual services, research technology support, AI-enabled services, and emerging technology initiatives.

Responsibilities

Develop and lead technology strategy planning efforts for the IT department.
Ensure IT programs and initiatives align with Faculty of Information objectives and strategies.
Lead the IT team.
Manage IT annual capital budgets.
Define metrics based on overall Faculty objectives.
Ensure the integrity, reliability, security, and performance of information systems.
Plan, implement, and sustain a comprehensive information and technology environment.
Provide creative leadership and strategic direction in technology services.
Oversee instructional design, help desk, information technology, web, classroom media, and audiovisual services.
Support research technology, AI-enabled services, and emerging technology initiatives.
Develop and execute short-term and long-term technology strategies.
Manage Faculty administrative information systems and the Faculty’s use of University enterprise administrative information systems.
Manage related staff and resources.
Direct the development and execution of an information security plan.
Protect the confidentiality, integrity, and availability of the Faculty’s data.
Collaborate with Faculty leadership and institutional partners on security.
Establish IT departmental goals, objectives, and operating procedures.
Set IT standards and technologies to meet a changing technological landscape.
Advise on the appropriate response to external factors affecting technology services.
Serve as the Faculty’s administrative computing representative for University-wide committees.
Work closely with central offices to leverage enterprise technology platforms and infrastructure.
Ensure Faculty-specific technology needs are met.
Develop sustainable service models that support Faculty strategic priorities and long-term financial sustainability.
Balance enterprise services with specialized Faculty-level services.
Understand and appreciate the Faculty’s academic and research programs.
Understand student participation in Faculty programs.
Understand the administration of the Faculty’s business functions.
Interface with visitors and the public.
Consult with faculty, senior management, and others to understand needs and resources.
Promote a service-oriented approach within the team.
Set and implement service standards and key performance indicators.
Focus on continual improvement and innovation.
Build teams and solutions effectively.
Develop and communicate the status of technology plans and initiatives.
Promote and deliver quality service to faculty, staff, and students.

Requirements

University degree in computer science, or equivalent combination of education and experience.
Master's degree preferred.
Seven or more years of progressive responsibility in information systems and technology.
Demonstrated technical knowledge/skills in client/server environments, internet/intranet technologies, and data/internet security, preferably in a University environment.
Experience in policy formulation.
Experience in project management.
Experience with network systems.
Experience with web-enabled database systems.
Experience in management of daily operations.
Experience in end-user support.
Experience in disaster recovery.
Experience in staff IT training.
Experience identifying and leveraging available technologies and resources for varied stakeholder needs.
Experience achieving operational efficiencies and excellence through integrated planning.
Knowledge of academic environment and policies and procedures related to IT management.
Knowledge of privacy legislation and confidentiality.
Minimum of five years of management experience in a unionized environment.
Ability to work well as a member of a team.
Ability to work well under pressure and resolve problems.
Ability to meet deadlines and make sound judgments.
Ability to demonstrate tact, diplomacy, and conflict resolution skills.
Firm commitment to provide exemplary services in a demanding and challenging environment.
Proven experience in administrative and budgetary planning.
Demonstrated ability and interest in working with a highly diverse student and employee population.

Skills

AMS
Standard operating systems
Microsoft products
SMS
IIS servers
Network integration
Software development lifecycle
Enterprise infrastructure
Cloud platforms
Digital platforms
Cybersecurity
Research technology
Applications
Emerging technologies
Data exchange
Database management in a multi-database environment
Leadership
Strategic planning
Oral communication
Written communication
Interpersonal skills
Customer service skills
Organizational skills
Diagnostic/analytical skills
Strategic thinking
Supervisory skills

Location

St. George (Downtown Toronto)

Work Type

Full-Time

Experience Level

Seven or more years of progressive responsibility
Minimum of five years of management experience

Education Level

University degree in computer science
Master's degree preferred

Salary/Compensations

$106,705 - $177,843

About the Company

The Faculty of Information at the University of Toronto is a research-led Faculty, educating the next generation of leaders in information scholarship and the information professions, both established and emerging.
Our researchers and graduates are recognized for their innovation, experimentation, human-centred perspectives and commitment to community.
The Faculty, which will celebrate its centenary in 2028, has built on its heritage strengths in libraries, archives and museums to incorporate scientific and technological expertise from engineering, computer science, and other disciplines.
At the same time, it has committed itself to applying social, political, and cultural perspectives from media arts, humanities, and social science to the study of information, technology, people and the relationships among them.
A top tier school, the Faculty of Information is consistently recognized globally for excellence in Library and Information Management by the QS World University rankings.
The QS rankings include both Master’s and PhD level programs.
More background about the Faculty can be found on its website (ischool.utoronto.ca).